What People Are Saying…

Tweets about the book

London Tech Week
@LDNTechWeek

#LeadersIn #Tech Summit at #LTW will cover #ScalingUp workforces with John Zai @Cocoon_Networkst.co/40JqlMF4yJ

Retweeted by LeadersIn

ITProviderNetwork
@ITProviderNet

Scaling your MSP like McDonald’s t.co/bklKyW3BDI #ScalingUp #Growth #Process #Podcast #WeAreIT

Klyn Elsbury
@iamproseries

Growing Up Is Hard: Lessons From Scaling Our Startup t.co/f4zZchcdgq #startup #scalingup #inc t.co/lm8irEFKMm

Business Systems
@rtgideon

How To Effectively Grow An Early Stage Business t.co/RefEkznCPC #ScalingUp t.co/OAAV2PyQ81

TEP Centre
@TEPCentre

#NPC Representatives taking us through the ethics and responsibilities of listers @LEARNigeria #ScalingUpt.co/x2ORf1pWpM

TEP Centre
@TEPCentre

Happening Now: @LEARNigeria Listing/Mapping training #ScalingUp #NPopC #Lagos #Assessment #Citizenled #Surveyt.co/OChbFzU8Fe

Robert Nankervis
@RobertNankervis

Leadership is one of the core pillars for business success in my Scaling Up workshop. What’s your leadership style?… t.co/oFHfeZm1X4

Terry Rossi
@TerryRossi

What gets measured gets improved #Metrics #ScalingUp t.co/137QgGe2Oj

Karen Mainenti
@kmainenti

Work in progress, large scale watercolor. My mother's pudding. #scalingup #biggerisbettert.co/CKYiN4kNKX

InS:PIRE Programme
@InSPIREICU

Learning from other InS:PIRE #scalingup sites - team GRI has set up a WhatsApp group today. What could possibly go… t.co/VwsyiCafN5

Retweeted by Ian Welsh OBE

InS:PIRE Programme
@InSPIREICU

Learning from other InS:PIRE #scalingup sites - team GRI has set up a WhatsApp group today. What could possibly go… t.co/VwsyiCafN5

João Bocas
@WearablesExpert

@renovos_uk @setsquared innovating in bone repair #orthopaedics is a huge growing area #scalingup #tech t.co/rr69GZ2dMN

Retweeted by SETsquared

João Bocas
@WearablesExpert

@renovos_uk @setsquared innovating in bone repair #orthopaedics is a huge growing area #scalingup #tech t.co/rr69GZ2dMN

Robert Nankervis
@RobertNankervis

Profitability delivers liquidity, which funds growth, which generates further profitability… and turns the flywheel… t.co/ouBqqQ7Qbe

🔝 Landmark Makers⚓
@LandmarkMakers

The Most Common Mistakes That Second-Time Entrepreneurs Make t.co/Jg3X0qXvFU #growth #10x #scalingup t.co/VNHzXwXUJU

Retweeted by RightPunch

Bob's Feed

Lenny Mendonca
@Lenny_Mendonca

RT @McKinsey: How the public sector can remain agile beyond times of crisis t.co/p5lSbGHCDy

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Podcast 118: Design Your Summer (Again), Start a Podcast Club — and Are You the Difficult One? t.co/qyIc2CcvWX #assholesurvival

Bob Sutton
@work_matters

This is a heartwarming "Webtoon" from the "Roar Street Journal" that is a congratulations and thanks for "Barking U… t.co/sYmKAGkm0u

Dave Mayer
@DaveMMayer

Why are we enamored with creativity even when it is used to do harm? Fascinating piece by @francescagino. t.co/ssVIld7qZN #science

Retweeted by Bob Sutton

800-CEO-READ
@800ceoread

Gretchen's podcast features the books of our friend, @work_matters!
Bob wil let you know if you're being the diffic… t.co/A99A96tZ5p

Retweeted by Bob Sutton

Shane Parrish
@farnamstreet

Gradually Getting Closer to the Truth t.co/xc9iahGvtZ

Retweeted by Bob Sutton

BPS Research Digest
@ResearchDigest

Can psychology help us work better in teams? New episode of #PsychCrunch podcast: t.co/wm7eOalgwA Sponsored… t.co/S0pp43SJl3

Retweeted by Bob Sutton

Design for America
@design4america

“DFA gave me the skills to reach out and connect to people in an empathetic way around this sensitive topic, and... t.co/FEhDn377sP

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Newsletter discusses "Friction Project" w/@huggyrao,"Tidbits" like podcasts w/@tseelig, #assholesurvival tips t.co/vrmBeZdb4S

Bob Sutton
@work_matters

My first newsletter "ships" May 30th. Has a new piece on "Firing People: What You Do vs. How You Do It" t.co/vrmBeZdb4S

BPS Research Digest
@ResearchDigest

Wine tastes like the music you’re listening to t.co/aaM7sz9jN4 #NationalWineDay

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Alas, party affiliation aside, I hope we can agree that some asshole behavior is so bad the only recourse is withdr… t.co/V7fk1jkO1K

Bob Sutton
@work_matters

When @RobertCialdini talks, I listen! He is the master of linking rigorous research to relevant understanding and… t.co/tkg8EA2HLP

Huggy's Feed

huggyrao
@huggyrao

#MWNow: A key in innovation is to kill ideas, and not spread resources thinly like peanut butter

huggyrao
@huggyrao

#MWNow: Excited to be part of the event today.

huggyrao
@huggyrao

Loved the "Inner Lives of Markets" by Ray Fisman and @Tim_Org - a riveting account of the evolution of markets

huggyrao
@huggyrao

My apologies for the silence. Been engorssed in some fun research. Stay tuned.

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

Press Inquiries

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

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Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.