What People Are Saying…

Tweets about the book

TiE Mumbai
@TiEMumbai

Debate over "does scalability define successs" #awesome #fun #3idiots #scalingup @hiteshbhatia @JaideepSippy @isdimumbai #energy #startup

Retweeted by ISDI Parsons Mumbai

TiE Mumbai
@TiEMumbai

Awesome energy in the room. #debate #scalingup #3idiots @ChefsBasket @BOX8_in #DoctorMoo @hiteshbhatia @JaideepSippy t.co/mXJGKtStwU

Retweeted by B Hari

TiE Mumbai
@TiEMumbai

Debate over "does scalability define successs" #awesome #fun #3idiots #scalingup @hiteshbhatia @JaideepSippy @isdimumbai #energy #startup

TiE Mumbai
@TiEMumbai

Our awesome moderator questioning the #3idiots @JaideepSippy @isdimumbai #scalingup #F&B @ChefsBasket @BOX8_in t.co/e2ds39X2cj

Retweeted by ISDI Parsons Mumbai

TiE Mumbai
@TiEMumbai

You need to be creative, honest and open to feedback say the #3idiots @isdimumbai @shushrutmunje #scalingup

Retweeted by ISDI Parsons Mumbai

TiE Mumbai
@TiEMumbai

Our awesome moderator questioning the #3idiots @JaideepSippy @isdimumbai #scalingup #F&B @ChefsBasket @BOX8_in t.co/e2ds39X2cj

TiE Mumbai
@TiEMumbai

The 3Ps of #scalingup - Pilot - Pivot - Project @ChefsBasket @BOX8_in #DoctorMoo - knowing the pros n cons of scaling up

TiE Mumbai
@TiEMumbai

Engage with ur customers, they are more than happy to share feedback. #3idiots #DoctorMoo #scalingup @ChefsBasket

TiE Mumbai
@TiEMumbai

You need to be creative, honest and open to feedback say the #3idiots @isdimumbai @shushrutmunje #scalingup

We have a new member joining the Cinter team, we would like to welcome the @printrbot. #scalingup #Prototyping t.co/OgrlbCGb9c

How do innovations sustain quality at scale? Read about #scalingup via @MSIWorldwide t.co/6kVuHN37ot #globaldev #innovation

Angelo Capilleri
@angelocapilleri

clusterfug = illusion + Impatience + Incompetence
#scalingup

Darya Gilani
@DaryaGilani

.@CWhyte & I just set up our team for the #scalingup MOOC offered by @work_matters & @huggyrao ... we are the Scalerfugs! @StanfordBiz

Retweeted by Paul Thoresen

Darya Gilani
@DaryaGilani

.@CWhyte & I just set up our team for the #scalingup MOOC offered by @work_matters & @huggyrao ... we are the Scalerfugs! @StanfordBiz

Retweeted by Merril

Stanford Business
@StanfordBiz

"The hiring and training process are among the most critical to your company’s scaling efforts." @huggyrao t.co/56ReoLCnKn #scalingup

Retweeted by Sai Prasad

MSI Worldwide
@MSIWorldwide

We work with @PFI3 to scale innovative #health service delivery; learn more on #scalingup work t.co/7XEHi5QhFS

Retweeted by PFI

Darya Gilani
@DaryaGilani

.@CWhyte & I just set up our team for the #scalingup MOOC offered by @work_matters & @huggyrao ... we are the Scalerfugs! @StanfordBiz

Retweeted by Bob Sutton

Bob's Feed

Darya Gilani
@DaryaGilani

.@CWhyte & I just set up our team for the #scalingup MOOC offered by @work_matters & @huggyrao ... we are the Scalerfugs! @StanfordBiz

Retweeted by Bob Sutton

Melinda Gates
@melindagates

What happens when women in India have access to capital? They become successful entrepreneurs: t.co/6fSJ2tM9d0

Retweeted by Bob Sutton

Terri Griffith
@terrigriffith

The terrigriffith Daily is out! t.co/bz5Geve8k5 Stories via @mcscharf @smc90

Retweeted by Bob Sutton

Stanford Engineering
@stanfordeng

Written by Stanford's @sgblank RT @tseelig: How to Think Like an Entrepreneur -- The Inventure Cycle t.co/N65mxIFUo7 via @HuffPostBiz

Retweeted by Bob Sutton

Stanford Engineering
@stanfordeng

MT @ECorner: Study on irony of business crowdsourcing: the more ideas come in, the less firms consider any single one t.co/NB8v3fIlCS

Retweeted by Bob Sutton

Stanford Engineering
@stanfordeng

"Why You Need a Time Machine to Make Big Decisions" by @work_matters t.co/MQNQbWCqPo. via @LinkedIn

Retweeted by Bob Sutton

Melanie Kahl
@melaniekahl

Excited to start #Scalingupexcellence #Withoutscrewingup. Channeling Ganesh with @huggyrao. High fives to you, @work_matters, & guests!

Retweeted by Bob Sutton

Sally Blount
@SallyBlount

For companies to grow, why bigger is not always better. Check out my latest article in @FortuneMagazine t.co/rnRFNISKp2

Retweeted by Bob Sutton

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

Retweeted by Bob Sutton

Maria Popova
@brainpicker

"Asking good questions, something intuitive to us once, becomes something we have to relearn.” The art of not knowing t.co/YvEpoLAM3e

Retweeted by Bob Sutton

250 Words
@250_Words

The 7 Mantras of Successful Scaling, According to Stanford Professor of Management @work_matters and @huggyrao t.co/rqLd80aAFU

Retweeted by Bob Sutton

Marc Andreessen
@pmarca

You can always tell when a company's product developers don't use its own products.

Retweeted by Bob Sutton

Sean Gardner
@2morrowknight

Persistence is the twin sister of #excellence. One is a matter of quality; the other, a matter of time. ~Marabel Morgan #in RT @farzanajj

Retweeted by Bob Sutton

John Maeda
@johnmaeda

"Lack of resources will force you to craft an interesting way to get it done." —@metacool t.co/pxQLXf3WQh t.co/TQtzmZDfTX

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

huggyrao
@huggyrao

why do most acquisitions fail? too much air war, and too little ground war in their effort to #scale up excellence

huggyrao
@huggyrao

What are the sources of 'juice' necessary for people to persist when they seek to scale up excellence?

huggyrao
@huggyrao

Bystander apathy is a barrier to scaling excellence. As a result, bad behavior persists and good behavior does not scale

huggyrao
@huggyrao

anonymity undercuts accountability. The real challenge is to make people feel less anonymous and more visible in organizations

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

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Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.