What People Are Saying…

Tweets about the book

Alice Jowett
@alicejowett

Oxfam Development Expert Duncan Green @fp2p Shares Some Tips: t.co/y36CRciQQY via @PIN_Network #globaldev #intdev #scalingup

Retweeted by CWF Cambodia

UnLtd India
@unltdindia

Join our CEO @poojawarier for a webinar on “#ScalingUp the UnLtd Model” TODAY, 11:30 UK time/4pm IST. Register now! t.co/kXPfYn8c0h

Ralf Lippold
@RalfLippold

Just handed in my optional assignment on Peixe Urbano (B) in an awesome #ScalingUp MOOC class by @work_matters & @huggyrao

Xcel Accounting
@XcelAccounting

"We have the answers, all the answers, it's the Q we do not know" #scalingup #growthguy #entrepreneur #dubai #uae

Retweeted by Simran Samtani

Xcel Accounting
@XcelAccounting

The bottleneck is always at the top of the bottle #scalingup #entrepreneur #growthguy

Xcel Accounting
@XcelAccounting

"We have the answers, all the answers, it's the Q we do not know" #scalingup #growthguy #entrepreneur #dubai #uae

Xcel Accounting
@XcelAccounting

#Verne Harnish's first hire was a parttime bookkeeper #scalabe #entrepreneur #growthguy #scalingup

estherderby
@estherderby

"...bombarding employees w/ a quick PPTt presentation, a few days of training, or an inspirational speech won’t cut it.." #scalingup #change

Retweeted by Javier Gonel

ExecSolutionsTr
@1st100days

RT @StanfordBiz: How the best leaders shift focus as their team or organization expands t.co/szd55sg9aJ  #scalingup

Hosted Phone
@hostedphone

RT @sarbjeetjohal: Google launches ~2 billion containers a week #docker #DevOps #abstraction #builds #scalingup #startups #cloud #paas #saas

Enrico La Cava
@lerrigatto

Private sector is the engine of growth. The #farmers ARE the private sector and they need tools for #scalingUP #agtalks

Ralf Lippold
@RalfLippold

@talkshopwithus thanks for your message. Our team is Exponential Acceleration #scalingup

We’re #SmartBoldAccessible to @UMKansasCity by #ScalingUP their entrepreneurial ecosystem t.co/bgKA4ACMTs

Retweeted by Theresa Pinto

We’re #SmartBoldAccessible to @UMKansasCity by #ScalingUP their entrepreneurial ecosystem t.co/bgKA4ACMTs

Retweeted by Maria ContrerasSweet

We’re #SmartBoldAccessible to @UMKansasCity by #ScalingUP their entrepreneurial ecosystem t.co/bgKA4ACMTs

Retweeted by heiwanoinori

We’re #SmartBoldAccessible to @UMKansasCity by #ScalingUP their entrepreneurial ecosystem t.co/bgKA4ACMTs

Retweeted by Ruthie Vase

We’re #SmartBoldAccessible to @UMKansasCity by #ScalingUP their entrepreneurial ecosystem t.co/bgKA4ACMTs

Retweeted by James Schmeling

We’re #SmartBoldAccessible to @UMKansasCity by #ScalingUP their entrepreneurial ecosystem t.co/bgKA4ACMTs

Stanford Business
@StanfordBiz

"The hiring and training process are among the most critical to your company’s scaling efforts." @huggyrao t.co/56ReoLCnKn #scalingup

Retweeted by Lawrence Marmion

Astrolabe
@AstrolabeMe

"...bombarding employees w/ a quick PPTt presentation, a few days of training, or an inspirational speech won’t cut it." #scalingup #change

Bob's Feed

James Fallows
@JamesFallows

Knew it all along. (Homer Simpson agrees) MT @Lenny_Mendonca Main Ingredient In Beer Helps Improve Memory
t.co/eQJJTIL3yr

Retweeted by Bob Sutton

Diego Rodriguez
@metacool

How to Do the Best Work of Your Life, a tribute to my mentor Jim Yurchenco, who designed the Apple mouse: t.co/WSHG4peqKQ

Retweeted by Bob Sutton

Roo Stenning
@TheRealMrRoo

Pre-mortems, from @tom_peters' Cool Friends interview with @work_matters: t.co/Z0VNRPLwzD t.co/RD0vHnTVGv

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

Emotional Intelligence is Overrated: t.co/Qd2TJysNuq

Retweeted by Bob Sutton

sethcochran
@sethcochran

Loving the #scalingup MOOC from @huggyrao and @work_matters - all kinds of scaling gems here. Gr8 group lab for scaling @OpFistula

Retweeted by Bob Sutton

The Military Leader
@mil_LEADER

"12 Things Good Bosses Believe (#12) [New Post] The Military Leader t.co/Erp4nosuo0 @HarvardBiz @work_matters t.co/tmAUfUfjnX

Retweeted by Bob Sutton

What The F*** Facts
@WhatTheFFacts

Pixar's The Incredibles was written and directed by only one man, Brad Bird. He also provided the voice for Edna Mode t.co/70KZP18TfU

Retweeted by Bob Sutton

Michela Stribling
@mstribling

The movies are a group dream, says @BradBirdA113 during #TEDatIBM t.co/WdUDFH04As t.co/SUFvWSh3Di

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

huggyrao
@huggyrao

why do most acquisitions fail? too much air war, and too little ground war in their effort to #scale up excellence

huggyrao
@huggyrao

What are the sources of 'juice' necessary for people to persist when they seek to scale up excellence?

huggyrao
@huggyrao

Bystander apathy is a barrier to scaling excellence. As a result, bad behavior persists and good behavior does not scale

huggyrao
@huggyrao

anonymity undercuts accountability. The real challenge is to make people feel less anonymous and more visible in organizations

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.