What People Are Saying…

Tweets about the book

Hub Sydney
@HubSyd

Flow (the zone) complement of skill and challenge t.co/dEYAK065RY #HubMotivation #HubAustralia #scalingUp

Hub Australia
@HubAustralia

Flow (the zone) complement of skill and challenge t.co/MYpCOFJQRz #HubMotivation #HubAustralia #scalingUp

HUB Melbourne
@HubMelbourne

Why People Thrive In #Coworking Spaces t.co/ZDtbjOKyw6 #community #purpose #HubAustralia #Australia #scalingUp

Retweeted by Natalie Spa

Thomas Meloche
@tommeloche

When #scalingup you cannot rely on having an unlimited supply of A-players. #bizagileconference t.co/6H1Fwip5EB

InnovateRaleigh
@InnovateRaleigh

Join us on Sept. 15-16 for the @CEDNC Tech Venture Conference! Get your tickets today t.co/K15i04XSUh #ScalingUp #CEDTVC

Thomas Meloche
@tommeloche

When #scalingup companies have to change as they grow or become victims of their own success. #bizagileconference t.co/6H1Fwip5EB

Mike Howard
@Ross_Beaf

@huggyrao & @work_matters - Just finished #ScalingUp on my holiday break before I start as a PM at Facebook - looking forward to using it!

Hub Australia
@HubAustralia

Check out our interview w/ TexStyle intrapraneur Merri Cranswick. t.co/rJClQm5Qlw
#HubAdelaide #Hub #scalingUp t.co/YkjHvEFYqG

Thomas Meloche
@tommeloche

A business #scalingup has to get creative to find people who fit the company culture and vision. #bizagileconference t.co/6H1Fwip5EB

Thomas Meloche
@tommeloche

When #scalingup the danger points are when you have enough people you need more structure #bizagileconference t.co/6H1Fwip5EB

Thomas Meloche
@tommeloche

Done correctly, #scalingup your business means you have more fun! #bizagileconference t.co/6H1Fwip5EB

Thomas Meloche
@tommeloche

Do you know what structures and processes you need for #scalingup your business? #bizagileconference t.co/6H1Fwip5EB

Thomas Meloche
@tommeloche

When #scalingup leaders have to learn to let go and let #empoweredemployees run the business. #bizagileconference t.co/6H1Fwip5EB

InnovateRaleigh
@InnovateRaleigh

Don't be left behind - join us to hear how our community is #ScalingUp at the @CEDNC Tech Venture Conference! t.co/6jVhQOeGzO #CEDTVC

Bob Sutton
@work_matters

Randy Garutti, Shake Shack's CEO, aims to #scalingup slowly enough so each new store makes the chain stronger t.co/XrtXuitJTF

Retweeted by Tim Cynova

Bob Sutton
@work_matters

Randy Garutti, Shake Shack's CEO, aims to #scalingup slowly enough so each new store makes the chain stronger t.co/XrtXuitJTF

Thomas Meloche
@tommeloche

When #scalingup you cannot rely on having an unlimited supply of A-players. #bizagileconference t.co/6H1Fwip5EB

Bob's Feed

Jeffrey Pfeffer
@JeffreyPfeffer

Q&A on my new book #LeadershipBS with @TomCRath just published at t.co/hyp2QmMQtZ Thanks Tom for the help. t.co/AXPXFM4bsf

Retweeted by Bob Sutton

Bob Sutton
@work_matters

It Isn't Just a Myth: A Little Thanks Goes a Long Way t.co/mR8BJvLoCo

Bob Sutton
@work_matters

Randy Garutti, Shake Shack's CEO, aims to #scalingup slowly enough so each new store makes the chain stronger t.co/XrtXuitJTF

Bob Sutton
@work_matters

Cambridge Network expanding its School for Scale-Ups
t.co/dCmV3RhxgI via @sharethis

Bob Sutton
@work_matters

How to Identify a Psychopath or Sociopath
t.co/uiq2yQj8TE via @quickdirtytips

Bob Sutton
@work_matters

10 hellish psychology studies you'll be glad not to have participated in t.co/cOgXHtZwFb via @researchdigest

Bob Sutton
@work_matters

10 heavenly psychology studies you'll wish you'd participated in t.co/OBRLqoWm9i via @researchdigest

Bob Sutton
@work_matters

Yes, you CAN win every argument at work. Here's how. @Sales_Source t.co/8tqL3pnJ3u via @Inc

Bob Sutton
@work_matters

6 Ways to Be Less Miserable at Work t.co/pNyyBVCMwD via @usnews

Stanford University
@Stanford

.@StanfordBiz's Maggie Neale teaches nice people how to get what they want in her new book: t.co/gtk0TMrLIK

Retweeted by Bob Sutton

Bob Sutton
@work_matters

BPS Research Digest: Just two questions predict how well a pilot will handle an emergency t.co/cBoJAwtCAu via @researchdigest

Huggy's Feed

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.