What People Are Saying…

Tweets about the book

HUMANISTEQ
@HUMANISTEQ

Quarterly planning session about to start onboard a catamaran! #scalingup t.co/wUcom8NFXF

Bill Gallagher
@billgall

Quarterly planning session about to start onboard a catamaran! #scalingup t.co/QsYPj34hwm

Bill Gallagher
@billgall

Is your leadership team able to align and commit, even if they don’t all agree? Can they disagree and commit? #peoplepower #scalingup

HUMANISTEQ
@HUMANISTEQ

Is your leadership team able to align and commit, even if they don’t all agree? Can they disagree and commit? #peoplepower #scalingup

TEP Centre
@TEPCentre

Save the date!!! Mark your calendar, #NEDIS2016 will be live in #Abuja #Nigeria in #July. #NEDIS2016 #ScalingUp t.co/e8eTbs91Sz

Retweeted by PAL Network

TiE Delhi-NCR
@TiEDelhi

Live Case Studies on #StartingUp #ScalingUp #Funding at #WEHN 15July t.co/lVHaE8M45i @SheThePeopleTV

Retweeted by Annu Singh

TiE Delhi-NCR
@TiEDelhi

Live Case Studies on #StartingUp #ScalingUp #Funding at #WEHN 15July t.co/lVHaE8M45i @SheThePeopleTV

Learn about the #InfoScience of a happy culture from @forbes #scalingup t.co/LRUh60Kq6u

HUMANISTEQ
@HUMANISTEQ

""We were shooting ourselves in the foot regularly by making bad hires."" t.co/8UI0WKa9K6 #Topgrading #ScalingUp

Bill Gallagher
@billgall

""We were shooting ourselves in the foot regularly by making bad hires."" t.co/vb2Br7z3cm #Topgrading #ScalingUp

AdmnSlayr
@AdmnSlayr

Stop doing stuff you shouldn't do. Here's how: t.co/7Tmpid4Kb9
#business #delegate #scalingup #businessgrowth #virtualassistant

Retweeted by Copyrise ➤➤➤➤➤➤

Patrick Linton
@PatrickALinton

"Before you hire folks, ask them to help before they’re on your team." Good interview on #scalingup. @Robin_Schatz t.co/ydrvjAnhSf

TEP Centre
@TEPCentre

Save the date!!! Mark your calendar, #NEDIS2016 will be live in #Abuja #Nigeria in #July. #NEDIS2016 #ScalingUp t.co/e8eTbs91Sz

Amrapali Choudhury
@Amrapali_c

Companies With Lots Of Women Are Actually More Successful via @forbes t.co/WulT3stJZm #Entrepreneur #Scalingup

Retweeted by Mehar Bhagat

29k Advisers
@29kAdvisers

“Always make a total effort, even when the odds are against you.” – Arnold Palmer
#29kadvisers #goodadvice #scalingup #financialfreedom

Retweeted by Shamshad Sheriff

29k Advisers
@29kAdvisers

All roads that lead to success have to pass through hard work boulevard at some point. – Eric Thomas
#29kadvisers #goodadvice #scalingup

Retweeted by Shamshad Sheriff

29k Advisers
@29kAdvisers

“Working hard and working smart sometimes can be two different things.” – Byron Dorgan
#29kadvisers #goodadvice #scalingup #contactus #today

Retweeted by Shamshad Sheriff

HUMANISTEQ
@HUMANISTEQ

"We were throwing money away every time we made a bad hire." t.co/8UI0WKrKBE #Topgrading #ScalingUp

Bill Gallagher
@billgall

"We were throwing money away every time we made a bad hire." t.co/vb2Br7z3cm #Topgrading #ScalingUp

Bob's Feed

Teresa Amabile
@TeresaAmabile

Making experience count: The role of reflection in individual learning- Cool new research. t.co/wRc7WP8Asy @HarvardHBS #HR #business

Retweeted by Bob Sutton

Bob Sutton
@work_matters

I can't find a rigorous peer-reviewed study showing positive effects of open offices on employees Know any?t.co/ADK1Sageod

Bob Sutton
@work_matters

"Now that we are herded together in public spaces, what would have been fine in private offices becomes less so" @lucykellaway

Adam Grant
@AdamMGrant

Average today, star tomorrow: employees only have a 33% chance of getting the same rating from one year to the next. t.co/YhHOeZtSUi

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

The most attractive employers have founder at helm. It's a clear signal that values won’t change like the weather. t.co/GNJmj8Urdi

Retweeted by Bob Sutton

Financial Times
@FT

Lucy Kellaway: Six things that have made us all ruder in the office t.co/nBrozJCcmN t.co/envBdadJUj

Retweeted by Bob Sutton

McKinsey & Company
@McKinsey

How to remove cognitive + behavioral bias from managerial decisions: t.co/ItOJwJpFko t.co/pqFXmFw4Zs

Retweeted by Bob Sutton

Gallup Press
@GallupPress

9 out of 10 people say they are more productive when they’re around positive people. t.co/g9joK0Dalh #HowFullIsYourBucket

Retweeted by Bob Sutton

Chuck Eesley
@eesley

The Psychological Price of Entrepreneurship t.co/r7RtqfVNJV

Retweeted by Bob Sutton

Austin Kleon
@austinkleon

Great dedication page in this book of interviews with Marcel Duchamp: t.co/EMp7A8wNGU t.co/Z8vxK2W0qe

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

Loved the "Inner Lives of Markets" by Ray Fisman and @Tim_Org - a riveting account of the evolution of markets

huggyrao
@huggyrao

My apologies for the silence. Been engorssed in some fun research. Stay tuned.

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

huggyrao
@huggyrao

A gem on scaling from a CEO: scaling not only involves planting the flag but also building the road !

huggyrao
@huggyrao

Do you agree with this metric? New outsider CEO's ought to piss off at least 30 % of employees if they are to turn around a firm.

huggyrao
@huggyrao

here is a quick behind the scenes look at our MOOC on scaling. Please check out t.co/Np3LZgiOrR

huggyrao
@huggyrao

am tweeting after a hiatus. happy new year to all

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

Press Inquiries

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.