What People Are Saying…

Tweets about the book

Gazelles Intl Coach
@GICoaches

How do you become a million dollar #brand? @Entrepreneur has six #strategies to consider: #ScalingUp #FourDecisions
t.co/Q92vkP5zuJ

Greg Carlin
@gcarlin14

#StartupScaleup is as much about intrapreneurship for growing companies as it is for entrepreneurship. #ScalingUpt.co/aw3eLrJPUC

Retweeted by Bezlio

Robert Nankervis
@RobertNankervis

We all have blind spots. Who needs a coach – you or your team? t.co/yUWgJZR9bg #propellingperformance #scalingup

ITProviderNetwork
@ITProviderNet

Scaling your MSP like McDonald’s t.co/bklKyW3BDI #ScalingUp #Growth #Process #Podcast #WeAreIT

Greg Carlin
@gcarlin14

#StartupScaleup is as much about intrapreneurship for growing companies as it is for entrepreneurship. #ScalingUpt.co/aw3eLrJPUC

The Alternative UK
@AlterUK21

Are we on the brink of a new #commonsense? Why #localism is the answer to #globalisation without #scalingupt.co/F9XNLNq988

Retweeted by Flatpack Democracy

Robert Nankervis
@RobertNankervis

What kind of leader are you? #propellingperformance #scalingup t.co/zDPPLtQjF0

Retweeted by Keith Millar

ThinkStartDo
@ThinkStartDo

"I love what you’re teaching me about being a brand that knows itself through and through" @Forbes #ScalingUp t.co/gj8RMt3sZQ

KCLDiabetesPsych
@kcldpsych

*WATCH HERE* #ScalingUp integrated care in LT conditions t.co/NYhwEGRsSj @DiabetesKings @HealthFdn @KingsCollegeNHS @kingshealth

Retweeted by Morag Clarkson

Rock N Sand
@RockAndSandBook

REGISTER your team today! - 2017 ScaleUp Summit, St. Louis, MO t.co/bUfuf2OUbY #Growth #ScalingUp

Pay4 PDF Guide: The Business Owner's Guide to Scaling Up Successfully. t.co/FcL53ejgTl #scalingup #scaleup #businessadvice

ITProviderNetwork
@ITProviderNet

Have you read the Rockefeller habits, it could change your business t.co/madtFuFcBg #RockefellerHabits #Scalingup #Podcast #WeAreIT

KCLDiabetesPsych
@kcldpsych

*WATCH HERE* #ScalingUp integrated care in LT conditions t.co/NYhwEGRsSj @DiabetesKings @HealthFdn @KingsCollegeNHS @kingshealth

Robert Nankervis
@RobertNankervis

What kind of leader are you? #propellingperformance #scalingup t.co/zDPPLtQjF0

The Alternative UK
@AlterUK21

Are we on the brink of a new #commonsense? Why #localism is the answer to #globalisation without #scalingupt.co/F9XNLNq988

Retweeted by Politik Papegøjen

The Alternative UK
@AlterUK21

Are we on the brink of a new #commonsense? Why #localism is the answer to #globalisation without #scalingupt.co/F9XNLNq988

Retweeted by Uffe Elbaek

The Alternative UK
@AlterUK21

Are we on the brink of a new #commonsense? Why #localism is the answer to #globalisation without #scalingupt.co/F9XNLNq988

Retweeted by Pat Kane

Bob's Feed

Ian P. McCarthy
@Toffeemen68

For many bureaucratic rules, the juice is rarely worth the squeeze.

Retweeted by Bob Sutton

Eric Barker
@bakadesuyo

10 Things The Most Successful People Do Every Day - Barking Up The Wrong Tree t.co/10jx5xJTWr t.co/ZKYB17XNFG

Retweeted by Bob Sutton

Bob Sutton
@work_matters

In a bonus episode, @huggyrao on @kimballscott book, the word "candor," and why his wife calls him the CFO t.co/1C3IN2nTzn

Bob Sutton
@work_matters

Just released! "Friction's Antidote: Radical Candor" @kimballscott recorded @ideo our final full episode t.co/A6mdHnpJUz

Bob Sutton
@work_matters

Wow, thanks so much. Let me get my publisher in touch and we will see if we can make it happen! t.co/LM40szNipC

Bob Sutton
@work_matters

It is a remarkable company. t.co/cf62Yal4Qk

GenderEconomy@Rotman
@GenderEconomy

Research: stereotypes of women as "catty" or "queen bees" are incorrect but also damaging to work relationships t.co/USS23S4fit

Retweeted by Bob Sutton

Bob Sutton
@work_matters

This is an extremely thoughtful post on the interplay between an organization's design and the technical systems it… t.co/J4dKTML2k5

Bob Sutton
@work_matters

Great video on @design4america project. Founded by @elizgerber, world class design thinker (my "student"-- I learne… t.co/aGsxSUifBk

Bob Sutton
@work_matters

Listen to David Kelley. If there is a primary founder and parent of The Design Thinking Movement, it's him. t.co/93UMbLw3Ub

Bob Sutton
@work_matters

How Idle Chatter And Gossip Can Make You More Productive t.co/4NwfwMWd8q via @digitaltonto

Huggy's Feed

huggyrao
@huggyrao

#MWNow: A key in innovation is to kill ideas, and not spread resources thinly like peanut butter

huggyrao
@huggyrao

#MWNow: Excited to be part of the event today.

huggyrao
@huggyrao

Loved the "Inner Lives of Markets" by Ray Fisman and @Tim_Org - a riveting account of the evolution of markets

huggyrao
@huggyrao

My apologies for the silence. Been engorssed in some fun research. Stay tuned.

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

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Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.