What People Are Saying…

Tweets about the book

MSI Worldwide
@MSIWorldwide

@MSIWorldwide's Larry Cooley & @iguerrero_IMAGO discuss the importance of #intermediation in #scalingup t.co/bWVTCuSDXF

Bill Gallagher
@billgall

Are all your priorities measurable with declared goal and metric? #execution #scalingup #rockefellerhabits t.co/Lek8cMRwt8

Retweeted by Sturdy

Pieter van Osch
@pyotr

Je beste klant promoveert je tot… middelmaat #salest.co/93D17f4Piv #ScalingUp #ormaybenot

HUMANISTEQ
@HUMANISTEQ

Discovering the Power of 1% changes now in Dallas. #scalingup #cash t.co/B2mjA6hY95

Bill Gallagher
@billgall

Discovering the Power of 1% changes now in Dallas. #scalingup #cash t.co/KFizrrEVtE

Michael Synk
@insynk

SAVE THE DATE #Memphis, Nov. 3 - Scaling Up Workshop - t.co/IVoBoDXFy4 #scalingup #businessgrowth t.co/CEaka51dgJ

Pieter van Osch
@pyotr

groeihabit 1: Het Management Team (MT) zet de richting en de toon voor het gehele bedrijf. Een goed werkend MT is het fundament. #ScalingUp

Retweeted by EO_Netherlands

Bill Gallagher
@billgall

Are all your priorities measurable with declared goal and metric? #execution #scalingup #rockefellerhabits t.co/Lek8cMRwt8

HUMANISTEQ
@HUMANISTEQ

Are all your priorities measurable with declared goal and metric? #execution #scalingup #rockefellerhabits t.co/4GUmAxJ1zP

Pieter van Osch
@pyotr

beproefde methodiek, handige templates en 2 sprekers. Workshop #Topgrading op 7 sept. as. -- t.co/0aCpojpSqj #ScalingUp

Retweeted by renskrijgsman

Pieter van Osch
@pyotr

beproefde methodiek, handige templates en 2 sprekers. Workshop #Topgrading op 7 sept. as. -- t.co/0aCpojpSqj #ScalingUp

HUMANISTEQ
@HUMANISTEQ

Setting up for a day of Cash decisions in Dallas. #scalingup #eoaccelerator t.co/eZSoU0jvmQ

Bill Gallagher
@billgall

Setting up for a day of Cash decisions in Dallas. #scalingup #eoaccelerator t.co/csnWOuMva7

TEP Centre
@TEPCentre

Examples of changed practice in Nigeria as a result of applying systematic guidance for #ScalingUp #innovations t.co/3R94iBV7fs

Retweeted by TEP Centre

Pieter van Osch
@pyotr

hartje zomer maar nu al goede voornemens voor 2017? Ga dan naar de Masterclass #ScalingUp met Verne Harnish -- t.co/RsLRDrQfEY

Pieter van Osch
@pyotr

groeihabit 1: Het Management Team (MT) zet de richting en de toon voor het gehele bedrijf. Een goed werkend MT is het fundament. #ScalingUp

Nathan Davison
@natedavison

Looking good @yext! Saw @Forbes and @TheSqFt featured the office in their startup office series. #props t.co/uSZl9pxVzQ #scalingup

The Story Exchange
@TheStoryXchange

#ScalingUp: @rivarichmond explains how @zander_laura built her $9M biz without any debt. t.co/mgGqmuWawk t.co/Rv8NsW16b6

Built to Sell
@BuiltToSell

“My passion was around the technology and I really wanted to grow the business.” | #ScalingUp @TaliaEvedCEO t.co/cJLysTbl8M

Retweeted by Talia Mashiach

Pieter van Osch
@pyotr

hoe 3 andere woordjes een wereld van verschil gaan maken -- nog 33 nachtjes slapen... en dan..!! #26september #ScalingUp

Bob's Feed

Steven N. Durlauf
@sndurlauf

Happy 95th birthday to Kenneth Arrow, transcendent genius and fundamentally good man. t.co/edZyUXtf7I

Retweeted by Bob Sutton

Bob Sutton
@work_matters

My kind of story! Scaling up @leanplum.. with the no asshole rule! t.co/Px0UEhu6wu @sabrinamcgrail

Bob Sutton
@work_matters

Psychology's 10 Greatest Case Studies – Digested t.co/34rjE65bZc via @researchdigest

Adam Grant
@AdamMGrant

How to look smart in meetings, from @sarahcpr:
t.co/2on4AJRIRi t.co/ybmsjIuNP4

Retweeted by Bob Sutton

Scott Berkun
@berkun

It is amusing as a full time author how often bureaucracies are baffled that I don't have a "company name" or "employer" #pidgeonholeworld

Retweeted by Bob Sutton

Bret L Simmons
@drbret

"Evidence suggests that social bonds don't drive groupthink, the culprits are overconfidence and reputational concerns" via @AdamMGrant

Retweeted by Bob Sutton

Ed Batista
@edbatista

Noteworthy: "The larger lesson, Levitt argues, is that perhaps we are all more tentative than we should be." t.co/Dek99U8uHd

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Nice short piece showing more is sometimes worse. Scale and the Dilution of Quality t.co/osYPVVKNxe via @iannarino

800-CEO-READ
@800ceoread

Congrats to @maxdepreecenter! LEADERSHIP IS AN ART is one of The #100BestBiz, 3rd ed.: t.co/gsYtotBmD2 t.co/EtnU88ZYMu

Retweeted by Bob Sutton

MITSloan Mgmt Review
@mitsmr

How to construct strategic narratives that enable innovation t.co/MWcD0cueon t.co/M2ILPDw9BS

Retweeted by Bob Sutton

Bob Sutton
@work_matters

The power of a common enemy! Antagonistic Mediators Can Make Resolving Disputes Easier @francescagino t.co/0xAXpEiBpN

Bob Sutton
@work_matters

How to Maintain Your Startup Culture as You Scale #noasshole rule t.co/AZiejjuCOO

Bob Sutton
@work_matters

The Most Effective Way to Get Revenge on a Terrible Boss t.co/uwWqtD8L26 via @thescienceofus

Huggy's Feed

huggyrao
@huggyrao

Loved the "Inner Lives of Markets" by Ray Fisman and @Tim_Org - a riveting account of the evolution of markets

huggyrao
@huggyrao

My apologies for the silence. Been engorssed in some fun research. Stay tuned.

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

huggyrao
@huggyrao

A gem on scaling from a CEO: scaling not only involves planting the flag but also building the road !

huggyrao
@huggyrao

Do you agree with this metric? New outsider CEO's ought to piss off at least 30 % of employees if they are to turn around a firm.

huggyrao
@huggyrao

here is a quick behind the scenes look at our MOOC on scaling. Please check out t.co/Np3LZgiOrR

huggyrao
@huggyrao

am tweeting after a hiatus. happy new year to all

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.