What People Are Saying…

Tweets about the book

29k Advisers
@29kAdvisers

Contact 29k for your better tomorrow.
#29kadvisers #GoodAdvice #ScalingUp t.co/bTaId72fgv

Retweeted by Shamshad Sheriff

HUMANISTEQ
@HUMANISTEQ

Cash is like oxygen for your business. You need more to go faster. #cash #scalingup #rockefellerhabits t.co/1CzodNTZI0

Bill Gallagher
@billgall

Cash is like oxygen for your business. You need more to go faster. #cash #scalingup #rockefellerhabits t.co/DWnJh1FoRI

29k Advisers
@29kAdvisers

Contact 29k for your better tomorrow.
#29kadvisers #GoodAdvice #ScalingUp t.co/bTaId72fgv

Tony Dong
@TonyDong3

@dmontauk @periscopeco I'm gonna talk to the content team and see if we can get broadcasts featured :) #scalingup

Trent Clark
@MPowerAthletes

@santiagosolanas Pleasure to meet a fellow 'O'er! Great show at the AC! #4things #scalingup

Bill Gallagher
@billgall

Do your meeting rhythms and agendas ensure fulfillment of top priorities? #execution #scalingup #rockefellerhabits t.co/TCgifSfoAz

HUMANISTEQ
@HUMANISTEQ

Do your meeting rhythms and agendas ensure fulfillment of top priorities? #execution #scalingup #rockefellerhabits

Ralf Lippold
@RalfLippold

Wie mit @TeslaMotors alles mit einem "geheimen" Masterplan 2006 begann - nun TEIL ZWEI t.co/7HKH38lhgy #ScalingUp #eMobility #Tesla

Neale Lewis
@ScaleUp_Expert

What are the biggest challenges you face as you Scale up your business? #scaleup #scalingup

Retweeted by Neale Lewis

TEP Centre
@TEPCentre

Thanks to all our Speakers,Panelists & Participants for making #NEDIS2016 a Success.#ScalingUp #ExpandNet #Education t.co/TlTbaEPxo9

Retweeted by Oakbridge Foundation

Neale Lewis
@ScaleUp_Expert

What are the biggest challenges you face as you Scale up your business? #scaleup #scalingup

Retweeted by Catena

Rian Liebenberg
@rianliebenberg

18mths later. London office all grown up! Just moved offices, >100 employees. @SchibstedGroup #startup #scalingup t.co/3HrBFSi4CR

Retweeted by Mikael Wikström

Great article on why CEOs should have a support team: t.co/Hvi6vsmvGl #bizgrowth #scalingup

Abt Associates
@abtassociates

Stop by the Abt table at #2016TPP to learn about our new evaluation projects #scalingup #evidencebasedprograms #metaanalysis #teenpregnancy

Retweeted by Kelley Freeman

Ken Thiessen
@kenthiessen

Facilitating the first ever Scaling Up Public Workshop for Social Sector Organizations in Portland, Oregon. #scalingup #Gazelles

TEP Centre
@TEPCentre

Thanks to all our Speakers,Panelists & Participants for making #NEDIS2016 a Success.#ScalingUp #ExpandNet #Education t.co/TlTbaEPxo9

Retweeted by LEARNigeria

TEP Centre
@TEPCentre

Thanks to all our Speakers,Panelists & Participants for making #NEDIS2016 a Success.#ScalingUp #ExpandNet #Education t.co/TlTbaEPxo9

Retweeted by ejeme onyemowo

Bob's Feed

Bain Insights
@BainInsights

VIDEO: How do you become a scale insurgent? Maintain a strong #FoundersMentality t.co/KyvRe6vtoe t.co/1TMGJZ2Lnr

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Pinkcast 1.6: How to anticipate (and prevent) big mistakes t.co/7j70uhnxqa via @danielpink

Bob Sutton
@work_matters

People analytics reveals three things HR may be getting wrong | McKinsey & Company t.co/7JUjlplt2L

Emi Kolawole
@emikolawole

“Hard work beats talent if talent doesn’t work hard...” t.co/RkpqEADtuX

Retweeted by Bob Sutton

Herminia Ibarra
@HerminiaIbarra

That is only a correlation. Maybe high performers are both more likely to get promoted & take vacations. t.co/zERts5fPNU

Retweeted by Bob Sutton

MITSloan Mgmt Review
@mitsmr

The key lessons from Kodak’s failure to adapt to digital disruption aren’t what you think t.co/UBo787zSnk

Retweeted by Bob Sutton

Middle Market Center
@MidMarketCenter

NEW: What’s Your Company’s ‘Big Idea’? Author Todd Zenger On Sustaining Business Growth t.co/9T6CcGFDtK t.co/5MfSD9GMU1

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Only 1 of 5 employees strongly agree their performance is managed in a way that motivates them to do outstanding work. @gallup

Tom Peters
@tom_peters

"Growth at all costs" and "Excellence" are antonyms.

Retweeted by Bob Sutton

Stanford University
@Stanford

Data analysis can help police departments change policies to avoid unintended disparities: t.co/QYBcBNxqsl t.co/3xHmQqBWRM

Retweeted by Bob Sutton

Kellogg School
@KelloggSchool

In an avg. 6-person meeting, 2 people do +60% of the talking. Encourage more dialogue. t.co/7BJzl1sqh9 t.co/0MmF2IYA2r

Retweeted by Bob Sutton

Myth of #APlayers. 4.5k managers at US retailer. 27% odds managers receive same performance rating 2 years in a row t.co/7CVLaXHC6c

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

“Good listening is much more than being silent while the other person talks.” t.co/6TyfC0zhRY

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

Loved the "Inner Lives of Markets" by Ray Fisman and @Tim_Org - a riveting account of the evolution of markets

huggyrao
@huggyrao

My apologies for the silence. Been engorssed in some fun research. Stay tuned.

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

huggyrao
@huggyrao

A gem on scaling from a CEO: scaling not only involves planting the flag but also building the road !

huggyrao
@huggyrao

Do you agree with this metric? New outsider CEO's ought to piss off at least 30 % of employees if they are to turn around a firm.

huggyrao
@huggyrao

here is a quick behind the scenes look at our MOOC on scaling. Please check out t.co/Np3LZgiOrR

huggyrao
@huggyrao

am tweeting after a hiatus. happy new year to all

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.