What People Are Saying…

Tweets about the book

#Entrepreneurs, #Unconv2015 is all about #growthhacking and #scalingup! Save the date: 1-3 July, Brussels! t.co/3oDqbIDnZe

EYIF
@EYIF

#Entrepreneurs, #Unconv2015 is all about #growthhacking and #scalingup! Save the date: 1-3 July, Brussels! t.co/Gh9sGcGRHy

@verneharnish workshop #scalingup interesting take-aways. Good to break the routine.

EYIF
@EYIF

How do you ensure the commitment of your #startup team while #scalingup? Get your answers at #Unconv2015 t.co/Gh9sGcGRHy

Hazel Jackson
@hazeljackson

Throwing people at the problem is the problem. @thegrowthguy #learning #scalingup @bizgroupuae

Retweeted by biz-group

Scaling up in Dubai today with Verne Harnish #scalingup t.co/XORIj8mFgb

Hazel Jackson
@hazeljackson

Throwing people at the problem is the problem. @thegrowthguy #learning #scalingup @bizgroupuae

Make org into a 'gaming center' - @verneharnish #scalingup

Hazel Jackson
@hazeljackson

"Keep the main thing the main thing" @bizgroupuae @GazellesGrowth with #VerneHarnish #dubai #learning #proudbizzer as we continue #scalingup

Retweeted by biz-group

Hazel Jackson
@hazeljackson

"Keep the main thing the main thing" @bizgroupuae @GazellesGrowth with #VerneHarnish #dubai #learning #proudbizzer as we continue #scalingup

Innoverto
@Innoverto

Verne Harnish has taken the stage! Today we're #ScalingUp! @thegrowthguy #Dubai #UAE #growth #rockefellerhabits t.co/1qFAlw6owR

Hazel Jackson
@hazeljackson

@thegrowthguy in #Dubai #scalingup with a full house it's all about discipline and focus @bizgroupuae t.co/qObfbVNOv9

Retweeted by biz-group

Hazel Jackson
@hazeljackson

@thegrowthguy in #Dubai #scalingup with a full house it's all about discipline and focus @bizgroupuae t.co/qObfbVNOv9

Bessie Schenk
@BessieSchenk

Thx to @seanevans @buyting for a fantastic session on #scalingup - Thx to @thegrowthguy for the link! #growth #strategy #toronto #gazelles

Bessie Schenk
@BessieSchenk

@seanevans @buyting ask: What's your company's #criticalnumber ? Then, how many know your counterbalance to it? #gazelles #growth #scalingup

marta cruz
@marta_cruz

A punto de iniciar mi conferencia en #scalingup cc @NXTPLabs t.co/8mRNGSlgE0

Retweeted by Acceso Global

marta cruz
@marta_cruz

A punto de iniciar mi conferencia en #scalingup cc @NXTPLabs t.co/8mRNGSlgE0

Retweeted by NXTP Labs

Bessie Schenk
@BessieSchenk

Food for thought: are your company's core values by DEFAULT or DESIGN? Hmmm... @seanevans @buyting #corevalues #growth #scalingup #gazelles

marta cruz
@marta_cruz

A punto de iniciar mi conferencia en #scalingup cc @NXTPLabs t.co/8mRNGSlgE0

Bessie Schenk
@BessieSchenk

@buyting @seanevans getting room thinking: in your business are you playing not to lose, or to win? #gazelles #scalingup #toronto #growth

Retweeted by BeeHandbagsInc

Bob's Feed

Rotman School
@rotmanschool

Two more days until our annual Rotman LLL conference w/ @work_matters, @gilliantett, @trendhunter + more! t.co/Yd9TGTzliz

Retweeted by Bob Sutton

Bob Sutton
@work_matters

What StitchFix Figured Out About Mass Customization t.co/9FC6TEz4EI

Bob Sutton
@work_matters

If you make lots of money or win lots of games, and are an asshole, in my book, you are still a loser, a failure as a human-being

Bob Sutton
@work_matters

Why Silicon Valley rewards bad behavior with cash, and why jerks often win in business. By @ajs t.co/6qmUINFe2r via @sai

Bob Sutton
@work_matters

Researchers trained supervisors to support employees' personal lives:Employees kids slept better 1 year later t.co/IkQykjmANt

Bob Sutton
@work_matters

Nine Tips For A Successful Startup On Foreign Soil @eesley #scalingup t.co/eqzF9MiFAn via @forbes

Bob Sutton
@work_matters

Again, @stevedenning explains holacracy best. Commentors should read it+constitution t.co/DfbpYNyP7B t.co/hiwB8Qjb76

Bob Sutton
@work_matters

A free webinar from @stanfordbiz on Managing Team Conflict on June 9th
t.co/OckUKWYpmc

Bob Sutton
@work_matters

Women are better than men at remembering to remember t.co/X8gO5AMAF3 via @researchdigest

Publishers Weekly
@PublishersWkly

"Never Get Good At What You Hate": Advice for Graduates t.co/BG1uIn8EH4

Retweeted by Bob Sutton

Huggy's Feed

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.