What People Are Saying…

Tweets about the book

Impact Hub Amsterdam
@ImpactHubAMS

Don't make scaling plans endlessly. Get from behind your computer and go talk to people - to invite #serendipity @tdglad #scalingup

Impact Hub Amsterdam
@ImpactHubAMS

Make use of networks: partner up, use referrals, make it easy to share, get to ambassadors in communities #scalingup t.co/I0b7Gg2W1a

Retweeted by Urban Tribes

Impact Hub Amsterdam
@ImpactHubAMS

Make use of networks: partner up, use referrals, make it easy to share, get to ambassadors in communities #scalingup t.co/I0b7Gg2W1a

Impact Hub Amsterdam
@ImpactHubAMS

Scaling is about getting the maximum effect for the minimum effort, think off the 80-20 rule. #Workbench #scalingup

Impact Hub Amsterdam
@ImpactHubAMS

Allow for emergence. #scalingup #Workbench t.co/YczNe9toEF

Impact Hub Amsterdam
@ImpactHubAMS

Nick Graham kicking off his talk about #scalingup your startup. #Workbench t.co/XIyjsHinl9

Retweeted by Tatiana Glad

Impact Hub Amsterdam
@ImpactHubAMS

Nick Graham kicking off his talk about #scalingup your startup. #Workbench t.co/XIyjsHinl9

Upraise
@upraiseme

Competitive advantage goes to nations that focus on scaling companies! t.co/No5XxWczZa #Scalingup #startup #internacionalizacion

Natalya Harutyunyan
@nata_har

Our team is super excited be part of @UNDP #ScalingUP initiative! Read what we're up to t.co/9Acpql1A9Z cc @UNDPEurasia @zhanna_harut

Retweeted by UNDP Europe and CIS

Natalya Harutyunyan
@nata_har

Our team is super excited be part of @UNDP #ScalingUP initiative! Read what we're up to t.co/9Acpql1A9Z cc @UNDPEurasia @zhanna_harut

Fahd Alhattab
@FahdAlhattab

Kicking off @1125Carleton's 1 year anniversary #scalingup&scalingout w @hatchCUSA @MC2Universe @manjitbasi t.co/a02ewMiRsv

Retweeted by PlayMC2

Fahd Alhattab
@FahdAlhattab

Kicking off @1125Carleton's 1 year anniversary #scalingup&scalingout w @hatchCUSA @MC2Universe @manjitbasi t.co/a02ewMiRsv

Retweeted by manjit basi

Fahd Alhattab
@FahdAlhattab

Kicking off @1125Carleton's 1 year anniversary #scalingup&scalingout w @hatchCUSA @MC2Universe @manjitbasi t.co/a02ewMiRsv

Retweeted by Mathieu Fleury

Fahd Alhattab
@FahdAlhattab

Kicking off @1125Carleton's 1 year anniversary #scalingup&scalingout w @hatchCUSA @MC2Universe @manjitbasi t.co/a02ewMiRsv

Retweeted by hatch

Fahd Alhattab
@FahdAlhattab

Kicking off @1125Carleton's 1 year anniversary #scalingup&scalingout w @hatchCUSA @MC2Universe @manjitbasi t.co/a02ewMiRsv

Nicholas Alexander H
@BlueBarbaLoot

Aquaponics startups offer local, organic produce to urban populations t.co/PR4SKNsr8A #scalingup #sustainability #aquaponics

Chandrika Pasricha
@chandrikap1

Perspectives on how the obsession with quickly #scalingup big ideas may negatively impact development outcomes

t.co/3GFadG8bwk

Harsh Shukla
@harsh8289

#fav #quote #muchinspired #scalingup “It’s not that we need new ideas, but we need to stop having old ideas.” @nextbigwhat is all about that

MT @work_matters: "British government urged to support ‘scale-ups’ not just #startups #scalingup t.co/QnHbfuPS81" @CorbettaMattia

Bob Sutton
@work_matters

Stop Trying to Save the World. Why #scalingup needs to move slower and adapted to local needs t.co/VEd0MLLm3g via @tnr

Retweeted by Ron Phillips

Bob's Feed

Shit Academics Say
@AcademicsSay

What day is it.

Retweeted by Bob Sutton

Shit Academics Say
@AcademicsSay

Correction: Shortest abstract ever. @CERN via @JochenCals t.co/W3wfdcspeU t.co/ZUvxQheRoL

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Why "divine discontent" is a hallmark of world class teams. t.co/WeNG3lJPpd

Bob Sutton
@work_matters

Mapping Tech (with) Bubbles:Time lapse of San Fran start-up invasion
t.co/r0dDAR0F9p via @zillabyte

Richard H Thaler
@R_Thaler

Tip top.“@mag11c: Nice tipping #nudge, especially for the Welsh, eh @rorysutherland? c.c. @R_Thaler t.co/i25RcnmBrB”

Retweeted by Bob Sutton

Dan Ariely
@danariely

Your brain is at its peak in the first 2 hours you're awake. Here's how to use that time t.co/1EsX1oCZGQ

Retweeted by Bob Sutton

Maria Popova
@brainpicker

"Hurrying and delaying are alike ways of trying to resist the present.” Let Alan Watts recenter you for the new week t.co/3jRxtd2TCi

Retweeted by Bob Sutton

Bob Sutton
@work_matters

From architect to social worker: Complex jobs may protect memory and thinking later in life t.co/3esDCq6lUR

Henry Mintzberg
@Mintzberg141

Successful managers are flawed—we are all flawed—but their particular flaws are not fatal under the circumstances t.co/7IgmGAh1aQ

Retweeted by Bob Sutton

Henry Mintzberg
@Mintzberg141

There are really only two ways to uncover a person’s flaws: marry them or work for them. t.co/7IgmGAh1aQ

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

Looking for a stock tip? Check the CEO's face.
t.co/qwvCGA61yF

Retweeted by Bob Sutton

Daniel Pink
@DanielPink

NY Times selects #crowdcontrol as its TV show to watch in the week ahead . . . t.co/RSG04aAVCH t.co/A2vWraoyeJ

Retweeted by Bob Sutton

Daniel Pink
@DanielPink

Wherein I fulfill a lifelong dream of presenting someone a jumbo check. t.co/1rfc1CsCKy (via @PacificStand) t.co/wepqIPsgEn

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Scaling Up, Staying True: A Wallace Conference Report on Spreading Innovations in Expanded Learning t.co/LObYT07C7Z

Huggy's Feed

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

SHARE:


About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

Press Inquiries

We review every inquiry we receive and will do our best to reply in a timely manner. Thanks!

meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.