What People Are Saying…

Tweets about the book

Endeavor Mexico
@EndeavorMexico

.@thegrowthguy El autor de #ScalingUp te da unos tips #HighImpact #Entrepreneurship t.co/gFdwOxhQPr

Retweeted by Endeavor Noa

Endeavor Mexico
@EndeavorMexico

.@thegrowthguy El autor de #ScalingUp te da unos tips #HighImpact #Entrepreneurship t.co/gFdwOxhQPr

Gazelles Intl Coach
@GIcoaches

An animated version of Verne Harnish’s “Challenges of Scaling Up a Business” t.co/2O227L4t4C #GrowWithGazelles #ScalingUp

Pieter van Osch
@pyotr

"How To Build And Grow A Distributed Company", over #RockefellerHabits en #scrum -- t.co/DooAIKSoFS #ScalingUp via @Ekipa_co

Pieter van Osch
@pyotr

Weten wie je klant is? Alexander Osterwalder met Value Proposition Design op #ScalingUp Summit. Kom 10 mei -- t.co/RQkJ0nzbj0 #SUSE

Ekipa.co
@Ekipa_co

Missed it? Watch clips on what people are talking about the #Growth #Scalingup Summit 2014 t.co/cPJsbEK0tU

Retweeted by José M. Ochoa Pachas

Pieter van Osch
@pyotr

mooi artikel in @mtnieuws over Verne Harnish: "“Dit is het jaar om de term management te dumpen” -- t.co/nNpz0L0nbk - #ScalingUp

Michael Grupp
@MichaGrupp

Damit für die @MarsOneProject Teilnehmer schon ein paar @TeslaMotors bereitstehen via @FAZ_Wirtschaft #scalingup t.co/hcfYb72ku8

Pieter van Osch
@pyotr

schrijft een whitepaper over ondernemerschap en problemen in groeifasen. Want problemen zijn prachtig! -- t.co/XAuR3HQbLh #ScalingUp

Hanadi Jabado
@HanadiJabado

Gr8 #thoughtleadership on #Scalingup @CJBS_EC : listen 2 @kavadias_s on the factors for #growth @Barclays_cship t.co/BD0tk1sAgl

Retweeted by Business Aspirations

Delphine Larrousse
@dlarrousse

Learn more abt @IDRC_CRDI #research +#scalingup in #ag+#foodsecurity t.co/OoMq2GMY0h #htfoodsecurity #CIFSRF t.co/OqOpkV1cQB

Retweeted by IDRC AFRIQUE

Pieter van Osch
@pyotr

I am ready for an awesome Accelerator Execution Day in London: 20 entrepreneurs planning for their best quarter...ever! #ScalingUp

Hanadi Jabado
@HanadiJabado

Gr8 #thoughtleadership on #Scalingup @CJBS_EC : listen 2 @kavadias_s on the factors for #growth @Barclays_cship t.co/BD0tk1sAgl

Retweeted by Idiots & Assholes

Nikolaos Tsoniotis
@tsoniotis

Taking it up a notch! #Uber @Uber @ariannahuff #boardmembers #Scalingup t.co/fz80KAuSdC

Jane Kennedy
@Janie_Kennedy

Kirsty Bathgate of @GfGrowth highlights pitfalls to avoid when #Scalingup your business @talent_spark : t.co/qSAQKl72Ch

Retweeted by Gearing for Growth

Peterborough Chamber
@ptbochamber

.@waltonwoodfarm talking about her @BearsLairPtbo experience 14 products-50 products in just over a year! #scalingup t.co/cJnnOddoV9

Retweeted by GPIC

"Building your local ecosystem through referrals and partnerships is the first step" to #scalingup - @thomas_haydn for @GdnSmallBiz

Retweeted by Cheryl Gourlay

"Building your local ecosystem through referrals and partnerships is the first step" to #scalingup - @thomas_haydn for @GdnSmallBiz

Retweeted by Haydn Thomas

Bob's Feed

Bob Sutton
@work_matters

Here's an edited excerpt from Scaling Up Excellence w/@huggyrao on pre-mortems t.co/vyfqJqsfuc

Bob Sutton
@work_matters

Great example of how pre-mortem's are used by @astroteller t.co/qF4GsDsD9j

Bob Sutton
@work_matters

A trio of short videos on "executing an idea" courtesy of @ECorner @astroteller @himinnie t.co/kWikxHXzPj

Beth Comstock
@bethcomstock

Some companies envy startups, others work hard to transform. Thanks @EricRies 4 showing @GeneralElectric the way. t.co/KtsDENqGpZ

Retweeted by Bob Sutton

Christian Jarrett
@Psych_Writer

Why organisations should encourage their staff to become friends t.co/ifya9NtIw9 t.co/03cCuug9KC My latest @ResearchDigest

Retweeted by Bob Sutton

Bob Sutton
@work_matters

One skilled nayser might be just right! Do You Have a Contrarian on Your Team? t.co/nk2Z8xnWEY via @stanfordbiz

Stanford Business
@StanfordBiz

Are earnings reports obsolete? New research from Professor Maureen McNichols: t.co/ZFI2QwOVGA t.co/ScjAQHx5uQ

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Am talking "malicious compliance" w/ @huggyrao where you screw boss/company by doing just what you are told t.co/lmj9gTPbB8

Bob Sutton
@work_matters

Road rage is a worldwide epidemic: Culture, crowding & social influence all tied to aggressive driving t.co/KkDlYb66s9

Michael McKinney
@LeadershipNow

FT: Tony Coles – mission against Alzheimer’s t.co/h8tIcr4g63

Retweeted by Bob Sutton

OpenIDEO
@OpenIDEO

How to go from #designthinking to #creativeconfidence: an introduction - t.co/0V3BefrJD7 t.co/Ci4gLP0SKd

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

huggyrao
@huggyrao

A gem on scaling from a CEO: scaling not only involves planting the flag but also building the road !

huggyrao
@huggyrao

Do you agree with this metric? New outsider CEO's ought to piss off at least 30 % of employees if they are to turn around a firm.

huggyrao
@huggyrao

here is a quick behind the scenes look at our MOOC on scaling. Please check out t.co/Np3LZgiOrR

huggyrao
@huggyrao

am tweeting after a hiatus. happy new year to all

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

Press Inquiries

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.