What People Are Saying…

Tweets about the book

Thomas Meloche
@tommeloche

A business #scalingup has to get creative to find people who fit the company culture and vision. #bizagileconference t.co/6H1Fwip5EB

Peter Montgomery
@montysboy

Outtake 3 - men and friendships... Have at least 6 friends to carry your casket #scalingup

Retweeted by shayne priddle

Thomas Meloche
@tommeloche

When #scalingup the danger points are when you have enough people you need more structure #bizagileconference t.co/6H1FwiGGw9

Retweeted by Bhavna Thakkar

Peter Montgomery
@montysboy

Outtake 3 - men and friendships... Have at least 6 friends to carry your casket #scalingup

Thomas Meloche
@tommeloche

When #scalingup the danger points are when you have enough people you need more structure #bizagileconference t.co/6H1FwiGGw9

shayne priddle
@shaynepriddle

Constraints in #scalingup start with 'who' - great insight.

Retweeted by Rustica Lamb

Rustica Lamb
@Bloomrecruit

#scalingup all successful people @verneharnish knows do not watch the news

shayne priddle
@shaynepriddle

Constraints in #scalingup start with 'who' - great insight.

Thomas Meloche
@tommeloche

Done correctly, #scalingup your business means you have more fun! #bizagileconference t.co/6H1Fwip5EB

Rustica Lamb
@Bloomrecruit

@growthguy @verneharnish when working out core values, purpose and brand values, beside a coach, who is involved? #scalingup

Rustica Lamb
@Bloomrecruit

@rogerhamilton check out @verneharnish suggestion for online flight deck. t.co/7iDnBeXACU #scalingup @BerylOldham @aligntoday

Peter Montgomery
@montysboy

Takeout 2 - Gamify business 'we need finish lines' #scalingup

Thomas Meloche
@tommeloche

Do you know what structures and processes you need for #scalingup your business? #bizagileconference t.co/6H1Fwip5EB

CIP - Potato Center
@Cipotato

Great collection of images of #Scalingup #OFSP #Mozambique w/ @DFIDAgResearch @DFID_UK Visit: t.co/ND8NMnCfI8 t.co/pbE3yK3CTR

Retweeted by Patrick Slack

Rustica Lamb
@Bloomrecruit

@growthguy #scalingup Question. The focus on cust. Conversation are about , stop, start, continue. Other benefit could be new sales ?

Rustica Lamb
@Bloomrecruit

Focus everything on the constraints @growthguy #scalingup

Peter Montgomery
@montysboy

First outtake from #scalingup @thegrowthguy READ

Retweeted by Rustica Lamb

Peter Montgomery
@montysboy

First outtake from #scalingup @thegrowthguy READ

The Growth Faculty
@growthfaculty

If you want to 10X your company you have to 10X yourself by making reading a daily routine #scalingup @thegrowthguy

Retweeted by Rustica Lamb

Rustica Lamb
@Bloomrecruit

Those that don't read barely have an advantage over those who can't wow. Read a minimum of 24 books per annum #scalingup @growthguy

Bob's Feed

Stanford University
@Stanford

Stress at work is just as harmful to one's health as secondhand smoke, a new study has found: t.co/vTcPxmdZeE

Retweeted by Bob Sutton

Stanford Business
@StanfordBiz

Why business sectors that can be described as "craft" or "local" can benefit from collaboration among competitors t.co/GbgmZWXiym

Retweeted by Bob Sutton

Bob Sutton
@work_matters

How to Scale Up Gracefully t.co/MeaWVMQ4Lr via @Inc

Bob Sutton
@work_matters

From the HR head of a software firm that eliminated stack ranking:"Our old annual evaluations felt like a trip to the dentist."

Bob Sutton
@work_matters

Big Law Lessons in Amazon’s Workplace Jungle -- stack ranking sucks! t.co/cgWBHEOLjK via @AmericanLawyer

Bob Sutton
@work_matters

Proposed VC warning label:"You acknowledge the most likely outcome is you will work hard & then fail,& if you succeed, we will fire you"

Bob Sutton
@work_matters

I once teased a renowned Venture Capitalist that, like drugs, the money they invest should come with a warning label to founders.

Bob Sutton
@work_matters

I love entrepeneurship, it creates new companies, products, & jobs. But the hype bugs me: Most founders and their firms fail.

Bob Sutton
@work_matters

Why "naming the enemy" fueled the rise of open source software and craft beer industry. @huggyrao t.co/FBW0r7ieJb

Huggy's Feed

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.