What People Are Saying…

Tweets about the book

Bill Gallagher
@billgall

Are you still trying to get people to work for less, or are you hiring top talent and expecting real results? #peoplepower #scalingup

HUMANISTEQ
@HUMANISTEQ

Are you still trying to get people to work for less, or are you hiring top talent and expecting real results? #peoplepower #scalingup

Higher Achievement
@HigherAchieve

We are looking forward to this @usedgov webinar later this week! t.co/1UTn0dMtDh #education #middleschool #nonprofit #scalingup

Seema Nath
@seemanath

Why Indian Nonprofits Are Experts at Scaling Up t.co/HFbSBSYGn6 #nonprofit #scalingup

Pieter van Osch
@pyotr

wil je de kansen optimaal pakken die de economie nú biedt? Dat kan met de #ScalingUp Masterclass op 9 maart -- t.co/eEiAFuDYFC

Raymarc Solutions
@RaymarcS

Five Simple Ways To 'Spring Clean' Your #Business | t.co/Zu29s2cCr5 | @YEC @krishchopra27 #ScalingUpt.co/JSyCydSVVC

Align Today
@aligntoday

How advice from thousands of years ago is still relevant in #business today via @aligntoday t.co/VGwW2PAvFd… t.co/As7FpSusDp

Meet the hottest 50 UK tech startups which are now scaling up t.co/ndnBBkhhAd via @CityAM #uktop50 #startups #scalingup

29k Advisers
@29kAdvisers

Talk to one of our advisers at #29kAdvisers to map the way to your financial fitness. #GoodAdvice #ScalingUp t.co/LFJjq9swlY

The Five Whys: #Alignment secret weapon! Alignment Revolution Podcast t.co/RFEPxmdegg #Leadership #Leant.co/DJ2bHPQo4j

Align Today
@aligntoday

Learn how these 5 business tools can help your company start #scalingup today t.co/QytStOT6GB via… t.co/USMQV64ECa

Retweeted by Scaleup Retweeter

Align Today
@aligntoday

Learn how these 5 business tools can help your company start #scalingup today t.co/QytStOT6GB via… t.co/USMQV64ECa

#Accountability: Enable it, through #Alignment. Alignment Revolution Podcast t.co/RxoGmH8w0S #Leadershipt.co/q9wiVVV0Qv

Align Today
@aligntoday

Meetings not moving smoothly? Check out the who, what, and when to stay on track t.co/2Der4BeTVG via… t.co/jgReWv4Ot2

Align Today
@aligntoday

Which leadership style is best for your company? via @aligntoday t.co/OoaXYhH5GS #leadership #business #scalingup #entrepreneur

Krish Chopra
@krishchopra27

1. Clear the clutter and delegate via @Forbes @YEC #scalingup #Entrepreneur t.co/OhbdCvBmtN

John Warrillow
@JohnWarrillow

[Forbes Article] Entrepreneurs: Is This Your Forever Business? #ScalingUp via @ForbesTreps t.co/NCXWQiX4Pw t.co/LDUoebsdQi

Dealing with #Alignment Destroyers! Alignment Revolution Podcast t.co/WN5qKjEOcl #Leadership #Entrepreneurt.co/bLCpdtwgxM

Bob's Feed

Bob Sutton
@work_matters

"Being human in Silicon Valley" The DFJ ETL Series Presents Di-Ann Eisnor, Director of Growth at Waze: t.co/jxCXBv1pnP

Bob Sutton
@work_matters

Problem is this apologizes for "the error that was made" not "the error we made." They don't accept any responsibil… t.co/PSnVpxcHFN

Christine Porath
@PorathC

Prevent the incivility from the election from infiltrating your workplace t.co/FrcB4xj87D t.co/LFBkvHnNuY

Retweeted by Bob Sutton

Bob Sutton
@work_matters

I never watched the whole Oscar show before. It reminded me failure hurts, instructs and we should forgive and learn from mistakes

Keith Boykin
@keithboykin

Nothing that happened on the stage should overshadow the major achievement of #Moonlight winning #BestPicture at th… t.co/XBZMXFpfVE

Retweeted by Bob Sutton

Tim Ferriss
@tferriss

The Unusual Books That Shaped 50+ Billionaires, Mega-Bestselling Authors, and Other Prodigies t.co/YXKUJN9Y8j

Retweeted by Bob Sutton

Stanford Business
@StanfordBiz

High achievers should embrace failure, or they could miss out on life-changing opportunities. –@Donahoe_John
t.co/kUtrTErQ8M

Retweeted by Bob Sutton

James Gleick
@JamesGleick

I was a copy editor for a long while and never wrote a headline this good. t.co/AeKTGG2cAI

Retweeted by Bob Sutton

Liz Gerber
@elizgerber

What if we designed more classes to engage #womenintech ? Thx to the creative & smart @NorthwesternU students in #SF t.co/x3S84DZYvI

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

#MWNow: A key in innovation is to kill ideas, and not spread resources thinly like peanut butter

huggyrao
@huggyrao

#MWNow: Excited to be part of the event today.

huggyrao
@huggyrao

Loved the "Inner Lives of Markets" by Ray Fisman and @Tim_Org - a riveting account of the evolution of markets

huggyrao
@huggyrao

My apologies for the silence. Been engorssed in some fun research. Stay tuned.

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

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Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

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Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.