What People Are Saying…

Tweets about the book

enpBC
@enpBC

Scaling for different models: Partnerships and social procurement: t.co/gcDY6lBkI0 #socent #scalingup #ottawa

Retweeted by Strathcona BIA

enpBC
@enpBC

Scaling for different models: Partnerships and social procurement: t.co/gcDY6lBkI0 #socent #scalingup #ottawa

Trico Foundation
@tricofoundation

Scaling for different models: Partnerships and social procurement: t.co/vVMtHOL3Bz #socent #scalingup #socentaday

Clemens Aichholzer
@cle_mens

Free five-week online Stanford course: "Scaling Up Your Venture Without Screwing Up" t.co/4clDi8FHeD #scalingup

Retweeted by StartupDresden

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by BuySellBusinesses

enp Canada
@enpCAN

Scaling for different models: Partnerships and social procurement: t.co/r1xOyrbZeD #socent #scalingup

Retweeted by David LePage

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Brent W Skinner

Stanford Business
@StanfordBiz

Get smarter about growth | Register for a free online course: t.co/GXA3Xw07nJ #scalingup

Retweeted by Zach Selan

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Zach Selan

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by jeronimomacanas

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Andres Cuevas

enp Canada
@enpCAN

Scaling for different models: Partnerships and social procurement: t.co/r1xOyrbZeD #socent #scalingup

Retweeted by Robert Simons

enp Canada
@enpCAN

Scaling for different models: Partnerships and social procurement: t.co/r1xOyrbZeD #socent #scalingup

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Fabiano Rosa

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Laurent Blondeau

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Larry Mount

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by TargetStr

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Travis Marc Wilson

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by Patrick

Stanford Business
@StanfordBiz

“Successful scaling depends as much on eliminating the negative as it does on accentuating the positive.” t.co/kilA4sjALV #scalingup

Retweeted by hiroshi_s0709

Bob's Feed

Maria Popova
@brainpicker

The Universe in a Glass of Wine – Richard Feynman on how everything connects, animated t.co/67ihDpoH5L t.co/Xv4adCwnoI

Retweeted by Bob Sutton

Donna Morris
@DonnaCMorris

Looking forward to speaking @Stanford Managing Talent Executive Program on how to propel people & business forward - thanks @huggyrao

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Register Now — Design Thinking Experience on September 12th t.co/WFR8uddbp0

LearnUp
@learnup

Honored to be named 2015 Tech Pioneer by the World Economic Forum for our innovative training platform! t.co/sscG6h7q36

Retweeted by Bob Sutton

Bob Sutton
@work_matters

The purpose of a healthy hierarchy is to defeat bad bureaucracy: to install and sustain a good bureaucracy t.co/Ct1QQRrXF9

Bob Sutton
@work_matters

As you #scaleup, you likely need to add more hierarchy, process, and specialized roles. t.co/Ct1QQRrXF9

Bob Sutton
@work_matters

The Complete Guide to Swearing at Work t.co/HV8mcLXSdp via @govexec

Bob Sutton
@work_matters

Adobe Checks In -- and elminates traditional performance evaluations | 2014-08-22 | ePublishing: t.co/xzsSs1Ikvf

Bob Sutton
@work_matters

Essential Business MOOCs for September t.co/O1wmrXhsRC via @PoetsAndQuants

Melissa Valentine
@stanfordmav

Stanford WTO recruiting PhD students! t.co/C7XlPGDPs1

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

Seeking advice makes us look more competent, not less: t.co/Jso5WqbAUp

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

On the value of skeptical optimism, by @shanesnow: t.co/oqfadE2pT0

Retweeted by Bob Sutton

Business /NWSRM
@BusinessNWSRM

.@Work_Matters Says to Think About Growth as a Religion (Yes, Really) ► t.co/tDUIsaMEie via @Inc #startup #YourBestHire

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

huggyrao
@huggyrao

why do most acquisitions fail? too much air war, and too little ground war in their effort to #scale up excellence

huggyrao
@huggyrao

What are the sources of 'juice' necessary for people to persist when they seek to scale up excellence?

huggyrao
@huggyrao

Bystander apathy is a barrier to scaling excellence. As a result, bad behavior persists and good behavior does not scale

huggyrao
@huggyrao

anonymity undercuts accountability. The real challenge is to make people feel less anonymous and more visible in organizations

huggyrao
@huggyrao

The dark side of accountability is all about fear, and the bright side is all about confidence

huggyrao
@huggyrao

Those who thinnk of #Scaling up as only air war emphasize incentives. Those who imagine it as a ground war, emphasize tools

huggyrao
@huggyrao

Scaling up, as Carlos Ghosn put it, is about knowing when to accelerate, change gears, and brake.

huggyrao
@huggyrao

bystander apathy is an enemy of scaling innovation

huggyrao
@huggyrao

It is easy to screw up when scaling - it is the speed of the disaster that surprises decisionmakers

huggyrao
@huggyrao

is #scaling up a question of stretching skills or fitting in with existing skills?

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

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Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.