What People Are Saying…

Tweets about the book

Bob Sutton
@work_matters

Power of "slam the clam" & other language cranks up collective emotion+propels effective action #scalingup t.co/L6hy0zrD1s

Retweeted by Fletcher & Company

Bob Sutton
@work_matters

Power of "slam the clam" & other language cranks up collective emotion+propels effective action #scalingup t.co/L6hy0zrD1s

GlobalDevLab
@GlobalDevLab

Excited @OperationASHA is joining us @ #HESN TechCon to share their exp #scalingup their #globalhealth innovations! t.co/uVqkAWSuTk

Retweeted by Operation ASHA

GlobalDevLab
@GlobalDevLab

Excited @OperationASHA is joining us @ #HESN TechCon to share their exp #scalingup their #globalhealth innovations! t.co/uVqkAWSuTk

Retweeted by IPIHD

GlobalDevLab
@GlobalDevLab

Excited @OperationASHA is joining us @ #HESN TechCon to share their exp #scalingup their #globalhealth innovations! t.co/uVqkAWSuTk

Retweeted by DIV at USAID

GlobalDevLab
@GlobalDevLab

Excited @OperationASHA is joining us @ #HESN TechCon to share their exp #scalingup their #globalhealth innovations! t.co/uVqkAWSuTk

Retweeted by Duke SEAD

GlobalDevLab
@GlobalDevLab

Excited @OperationASHA is joining us @ #HESN TechCon to share their exp #scalingup their #globalhealth innovations! t.co/uVqkAWSuTk

This just arrived may read it before Ian gets back #steppingup #scalingup #verneharnish t.co/G7zUi3ZjhW

Mohamed Bakarr
@MIBaks

Working at scale and #scalingup is key to harnessing #synergy and #mainstreaming #environment priorities in development; @theGEF is leader!

Retweeted by Dr Joël Houdet

Mohamed Bakarr
@MIBaks

Working at scale and #scalingup is key to harnessing #synergy and #mainstreaming #environment priorities in development; @theGEF is leader!

Retweeted by GEF

Mohamed Bakarr
@MIBaks

Working at scale and #scalingup is key to harnessing #synergy and #mainstreaming #environment priorities in development; @theGEF is leader!

StJohnDeakins
@StJohnDeakins

“@work_matters: See final webinar from our @stanfordbiz #scalingup webinar -- cool video and projects t.co/YxCUv4U0GY ” @MJVirt

Global Child Health
@SickKidsGlobal

The countries Canada has worked with have shown tremendous commitment, focusing on #MNCH and #ScalingUp @DFATD_DEV @SickKidsGlobal #GLS

Retweeted by Nili Majumder

Global Child Health
@SickKidsGlobal

The countries Canada has worked with have shown tremendous commitment, focusing on #MNCH and #ScalingUp @DFATD_DEV @SickKidsGlobal #GLS

Retweeted by Dylan Walters

Global Child Health
@SickKidsGlobal

The countries Canada has worked with have shown tremendous commitment, focusing on #MNCH and #ScalingUp @DFATD_DEV @SickKidsGlobal #GLS

mudit shukla
@muditshukla

Thanks @huggyrao & @work_matters.I'm now confidently #scalingup Implementing the learining an animation on my project t.co/ZfOlGnZmm6

Matt Horsley
@Horsley_ML

RT @StanfordBiz: Why aligning company culture with strategy is essential t.co/sV7djz7lA2 #scalingup #mindset #culture

Sebastian Montini
@sebamontini

from processing 2000 tweets per minute to 14000 tweets per minute #lovingAWS #scalingUp #justAnotherDayAtTheOffice @socialmetrix @awscloud

Retweeted by Rifke

Matt Horsley
@Horsley_ML

What elements of an organization allow it to scale? #scalingup

Sebastian Montini
@sebamontini

from processing 2000 tweets per minute to 14000 tweets per minute #lovingAWS #scalingUp #justAnotherDayAtTheOffice @socialmetrix @awscloud

Retweeted by Gustavo Arjones

Bob's Feed

Daniel Pink
@DanielPink

QOTD: “[T]hat boy would try to steal a steak off the devil’s plate.” t.co/ynqTp3gths

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Betrand Russell “Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric” t.co/8MegQvfQaJ

Bob Sutton
@work_matters

I bet you knew this: New study shows that insecure managers avoid input from employees t.co/EX8o60Cr8A

Jennifer Hauseman
@jenhauseman

Grateful to @huggyrao & @work_matters for an amazing learning opportunity at @Stanford's CFI course (and to @gatesfoundation for sending me)

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Let @Ideo's top brass show you how to solve problems like a designer t.co/3eWekIJnWz by John Cary via @FastCoDesign

Bob Sutton
@work_matters

Power of "slam the clam" & other language cranks up collective emotion+propels effective action #scalingup t.co/L6hy0zrD1s

Skyword
@Skyword

How a dinosaur learned to dance: @ChuckLeddy's journey from print #journalism to digital relevance t.co/0DGZKSiUtJ

Retweeted by Bob Sutton

Bob Sutton
@work_matters

The brilliant James March on the downside of innovation. It is necessary, but sucks in lots of ways t.co/iXmEDko9Ve

Bob Sutton
@work_matters

11 great biz books to read right now t.co/nnnzRAXQ69

Bob Sutton
@work_matters

1984 study showed, of 26 World Series game 7s, home team lost 16. Similar choking in basketball. #sfgiants t.co/DJYyaVKxpV

Bob Sutton
@work_matters

7th game away #sfgiants victory consistent with 1984 study:Home teams in baseball and basketball tend to choke t.co/z0FMJFa0HE

Huggy's Feed

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

huggyrao
@huggyrao

why do most acquisitions fail? too much air war, and too little ground war in their effort to #scale up excellence

huggyrao
@huggyrao

What are the sources of 'juice' necessary for people to persist when they seek to scale up excellence?

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.