What People Are Saying…

Tweets about the book

Stanford Business
@StanfordBiz

Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/vY3K5OhsoF #scalingup

Retweeted by Dave Owens

MSI Worldwide
@MSIWorldwide

Thanks @devex for sitting down w/ our president Cooley to ask important ?s about #scalingup in #globaldev t.co/5BgQvpxSWD

Innovesca
@innovesca

"Vision without execution is hallucination" wise reminder from @SteveCase (and Thomas Edison). #startup #scalingup t.co/SojibcEOPq

Retweeted by Fort Pitt Web Shop

GlobalRenaissance
@Global_Renewal

..#Investing in #SmallBiz + #BigBiz & #ScalingUp>>>RT @EconBizFin: Small firms are the lifeblood of Europe’s economy t.co/gGXk11Ouz6

Stanford: Leadership
@StnfrdLeadrship

RT @StanfordBiz Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/cxH7cvCTNw #scalingup

Retweeted by XBanker Trader Guyer

Entrepreneurship
@StanfordEntrepr

RT @StanfordBiz Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/YVOTqvaHOq #scalingup

Retweeted by Bob Sutton

Entrepreneurship
@StanfordEntrepr

RT @StanfordBiz Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/YVOTqvaHOq #scalingup

Retweeted by Michael Niyitegeka

Entrepreneurship
@StanfordEntrepr

RT @StanfordBiz Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/YVOTqvaHOq #scalingup

GlobalRenaissance
@Global_Renewal

Prof @calestous @danisen ; I quite undstnd ur point (as reinforced in my earlier tweet); while canvassing 4 both #ScalingUp + #NewInvstmnts

Stanford: Leadership
@StnfrdLeadrship

RT @StanfordBiz Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/cxH7cvCTNw #scalingup

Retweeted by Suzanne Martin

Stanford: Leadership
@StnfrdLeadrship

RT @StanfordBiz Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/cxH7cvCTNw #scalingup

SPRING Project
@SPRINGProject2

New working paper: Defining Scale-Up of Nutrition Projects t.co/OOwss4lMd4 cc #ScalingUp #ICN2

Retweeted by Shalean Collins,RD

SPRING Project
@SPRINGProject2

New working paper: Defining Scale-Up of Nutrition Projects t.co/OOwss4lMd4 cc #ScalingUp #ICN2

Retweeted by Justine Gayer

SPRING Project
@SPRINGProject2

New working paper: Defining Scale-Up of Nutrition Projects t.co/OOwss4lMd4 cc #ScalingUp #ICN2

Gazelles Intl Coach
@GIcoaches

About 50% of the content from the galleys that we saw in May has been revised and refined. #ScalingUp #GICWebinar

Gazelles Intl Coach
@GIcoaches

Update on the book. #ScalingUp #GICWebinar

Stanford Business
@StanfordBiz

Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/vY3K5OhsoF #scalingup

Retweeted by allgringo

Stanford Business
@StanfordBiz

Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/vY3K5OhsoF #scalingup

Retweeted by Bob Sutton

Paul Heemskerk
@pmheemskerk

Scaling up Without Screwing up. Free MOOC Stanford online course on how to scale your business. t.co/eMu5hrAdiK #scalingup

Bob's Feed

Maria Popova
@brainpicker

Heartening news of the week: Maryam Mirzakhani becomes the first woman to win the “Nobel Prize of mathematics" t.co/S2MZtQ1pE9

Retweeted by Bob Sutton

ANNE LAMOTT
@ANNELAMOTT

How to write: begin w/one truly grotesque sentence. Can be overwrought, expositive, trite. Now another: maybe it won't be as bad. Keep going

Retweeted by Bob Sutton

Maria Popova
@brainpicker

Toy Stories – photos of kids around the world with their favorite toys t.co/NA3f9UqNnL t.co/z9AZaIdGUm

Retweeted by Bob Sutton

strategy+business
@stratandbiz

Delighted to launch our #YoungProfs series | Read what the next generation of #thoughtleaders has to say: t.co/8ZYCzoMJ1k

Retweeted by Bob Sutton

Entrepreneurship
@StanfordEntrepr

RT @StanfordBiz Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/YVOTqvaHOq #scalingup

Retweeted by Bob Sutton

Stanford Engineering
@stanfordeng

"The human foot is a masterpiece of engineering and a work of art." ~Leonardo da Vinci #Quote

Retweeted by Bob Sutton

Stanford Engineering
@stanfordeng

.@stanfordeng Dean is the first scientist to choose summer reading list for incoming freshmen & transfer students: t.co/eOVtYlVtKK.

Retweeted by Bob Sutton

Stanford Business
@StanfordBiz

Learn how to grow your organization with Professors @huggyrao and @work_matters t.co/vY3K5OhsoF #scalingup

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

How to get a 10-minute time rebate for every 5 minutes you give, by @GregoryMcKeown: t.co/K44nMaN2wf

Retweeted by Bob Sutton

The Atlantic
@TheAtlantic

Better hygiene through humiliation: A device that reminds doctors and nurses to wash hands t.co/q8kXvXnWPS t.co/EYMchqU44L

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Here is a post with a bit more about jargon monoxide @tseelig @pollylabarre t.co/LzJxtaqY7M

Bob Sutton
@work_matters

Oh no! Spewing out jargon monoxide works. People who use abstract obtuse language rated as more powerful. t.co/RPQVzaRbH1

Huggy's Feed

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

huggyrao
@huggyrao

why do most acquisitions fail? too much air war, and too little ground war in their effort to #scale up excellence

huggyrao
@huggyrao

What are the sources of 'juice' necessary for people to persist when they seek to scale up excellence?

huggyrao
@huggyrao

Bystander apathy is a barrier to scaling excellence. As a result, bad behavior persists and good behavior does not scale

huggyrao
@huggyrao

anonymity undercuts accountability. The real challenge is to make people feel less anonymous and more visible in organizations

huggyrao
@huggyrao

The dark side of accountability is all about fear, and the bright side is all about confidence

huggyrao
@huggyrao

Those who thinnk of #Scaling up as only air war emphasize incentives. Those who imagine it as a ground war, emphasize tools

huggyrao
@huggyrao

Scaling up, as Carlos Ghosn put it, is about knowing when to accelerate, change gears, and brake.

huggyrao
@huggyrao

bystander apathy is an enemy of scaling innovation

huggyrao
@huggyrao

It is easy to screw up when scaling - it is the speed of the disaster that surprises decisionmakers

huggyrao
@huggyrao

is #scaling up a question of stretching skills or fitting in with existing skills?

huggyrao
@huggyrao

too big and therefore, more likely to fail the healthcare consumer? see t.co/teUiyik6dE

huggyrao
@huggyrao

have been away for elder care reasons, but hope to resume tomorrow

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.