What People Are Saying…

Tweets about the book

Waqas Rafique
@waqasrafique

Very ambitious but lets hope there won't be any malnourished child in the world @WFPPakistan #scalingup nutrition t.co/01Z6NSARra

Retweeted by Saqib Riaz

Waqas Rafique
@waqasrafique

Very ambitious but lets hope there won't be any malnourished child in the world @WFPPakistan #scalingup nutrition t.co/01Z6NSARra

Retweeted by Shehryar Riaz Sheikh

Waqas Rafique
@waqasrafique

Very ambitious but lets hope there won't be any malnourished child in the world @WFPPakistan #scalingup nutrition t.co/01Z6NSARra

Retweeted by WFP Pakistan

Waqas Rafique
@waqasrafique

Very ambitious but lets hope there won't be any malnourished child in the world @WFPPakistan #scalingup nutrition t.co/01Z6NSARra

UNDP Asia-Pacific
@UNDPasiapac

@BiharInnovLab Share your wisdom! What is most important to consider when #scalingup #innovative solutions 4 devt issues? #innovateasiapac

Debby Carreau
@DebbyCarreau

Great day with Verne Harnish learning about #scalingup #ypo @ Calgary Zoo t.co/GWjKqjPRDf

Bob Sutton
@work_matters

See final webinar from our @stanfordbiz #scalingup webinar -- cool video and projects -- here. t.co/kDbmJIZi58 @huggyr

Retweeted by Matt Horsley

Bob Sutton
@work_matters

Final webinar for @stanfordbiz #scalingup MOOC viewed by 1700 from 90+ countries. t.co/kDbmJIZi58 t.co/n1pYQDlCcw

Retweeted by Danilo Salazar

WB Dev. Marketplace
@WorldBankDM

Did you miss #TEDxWBG and @shells1857 speech on #scalingup? Check out the excerpt | t.co/OdxPWhg0mh

Retweeted by Dr. Shelly Batra

Bob Sutton
@work_matters

See final webinar from our @stanfordbiz #scalingup webinar -- cool video and projects -- here. t.co/kDbmJIZi58 @huggyr

Retweeted by Karen Lee

Bob Sutton
@work_matters

Final webinar for @stanfordbiz #scalingup MOOC viewed by 1700 from 90+ countries. t.co/kDbmJIZi58 t.co/n1pYQDlCcw

Retweeted by Peter McGraw

Bob Sutton
@work_matters

See final webinar from our @stanfordbiz #scalingup webinar -- cool video and projects -- here. t.co/kDbmJIZi58 @huggyr

Bob Sutton
@work_matters

Final webinar for @stanfordbiz #scalingup MOOC viewed by 1700 from 90+ countries. t.co/kDbmJIZi58 t.co/n1pYQDlCcw

Bob Sutton
@work_matters

Stats on @stanfordbiz #scalingup MOOC:27k sign-ups.1593 did first assignment,1170 final project (73% completion rate is excellent)

MSI Worldwide
@MSIWorldwide

Lessons from @BrookingsInst's Millions Learning project on how to scale up education #scalingup t.co/nYiWk0Ldpn

Kim Chetty
@wintersparkle

Programme lead, Alethea van Wyk, sharing the amazing work @CapaCITi1000 does with WRSETA host companies! #scalingup t.co/tqauaCeTsw

WB Dev. Marketplace
@WorldBankDM

Did you miss #TEDxWBG and @shells1857 speech on #scalingup? Check out the excerpt | t.co/OdxPWhg0mh

Gazelles Intl Coach
@GIcoaches

Don't forget to bring your galley copies of @thegrowthguy's #ScalingUp to the Summit! t.co/zJc6zEPbFV c: @GIJeanCarpenter

Carlo Muzzarelli
@muzzarca

The #scalingup MOOC was one of the best courses I ever attended. Thanks @huggyrao & @work_matters for your great insights

Retweeted by Ralf Lippold

Eeva Kiuru
@eevakiuru

Feels great to finish Scale Your Venture #MOOC Thank you @huggyrao @work_matters @Stanford #scalingup What a Learning Feast !

Bob's Feed

Karen Lee
@karenlee

3 economists hit the road to learn about small business in America. Learn about product differentiation & innovation t.co/SzD8a3rQ3Y

Retweeted by Bob Sutton

Bob Sutton
@work_matters

In short, when we think of $,we are primed to protect ourselves from influence & focus on influencing others t.co/zs1BISVqDH

Bob Sutton
@work_matters

When people think of money, they become LESS emotionally expressive & MORE sensitive to others' emotions. t.co/zs1BISVqDH

Bob Sutton
@work_matters

See final webinar from our @stanfordbiz #scalingup webinar -- cool video and projects -- here. t.co/kDbmJIZi58 @huggyr

Bob Sutton
@work_matters

Final webinar for @stanfordbiz #scalingup MOOC viewed by 1700 from 90+ countries. t.co/kDbmJIZi58 t.co/n1pYQDlCcw

Bob Sutton
@work_matters

Stats on @stanfordbiz #scalingup MOOC:27k sign-ups.1593 did first assignment,1170 final project (73% completion rate is excellent)

Bob Sutton
@work_matters

On the other hand, if you are an incompetent boss, be VERY NICE as you are less likely to get fired! #noassholerule

Bob Sutton
@work_matters

I am starting to wonder if working for an incompetent but very nice boss is even worse than a competent asshole #noassholerule

Harry McCracken
@harrymccracken

Ben Bradlee writes a letter to a PR person for the circus in 1990 (via t.co/LoSvYMTqrl). t.co/TdPYyHYNZO

Retweeted by Bob Sutton

Andre Martínez Rojas
@amartinezrojas

My grad ceremony w/ @work_matters and @huggyrao! The innovation & entrepreneurship program rocks! @StanfordCPD t.co/I2Ok1lZCzc

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

A downside of networks: Highly connected CEOs broker more harmful mergers and acquisitions. Via @bakadesuyo: t.co/BCUskfkWTo

Retweeted by Bob Sutton

Bob Sutton
@work_matters

What a shock! Amazon is "temporarily out of stock" of Good Boss, Bad Boss, Hachette book. I just wish they would stop fighting.

Bob Sutton
@work_matters

I love @stanfordbiz but proud the @stanforddschool is in @StanfordEng and has it roots in engineering design t.co/tr6BOfhB9k

Huggy's Feed

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

huggyrao
@huggyrao

why do most acquisitions fail? too much air war, and too little ground war in their effort to #scale up excellence

huggyrao
@huggyrao

What are the sources of 'juice' necessary for people to persist when they seek to scale up excellence?

huggyrao
@huggyrao

Bystander apathy is a barrier to scaling excellence. As a result, bad behavior persists and good behavior does not scale

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.