What People Are Saying…

Tweets about the book

Colleen Fleming
@colleenfleming

Register now for the upcoming @StanfordBiz #ScalingUp #mooc: t.co/snhi7PfSSt It's going to be a fun course with great material!

Albert Chong
@TheAlbertChong

It's a wrap here at #unltdfastgrowth #scalingup workshop. Huge thanks to all of the @EY_UKI consultants and to @DLApiper for hosting #socent

Retweeted by EPIC PGC

Scale Up Milwaukee
@ScaleUp_MKE

An interesting #scalingup story RT @Inc: How Thrillist Managed to Grow So Fast t.co/F60D3YdtLg

Albert Chong
@TheAlbertChong

It's a wrap here at #unltdfastgrowth #scalingup workshop. Huge thanks to all of the @EY_UKI consultants and to @DLApiper for hosting #socent

Scale Up Milwaukee
@ScaleUp_MKE

Learn to how to handle the demands of #ScalingUp
t.co/gvbBCU8wF9 via @Inc

Albert Chong
@TheAlbertChong

@weareT10 new website looks fantastic! #scalingup #unltdfastgrowth

Retweeted by Tonguesten

Albert Chong
@TheAlbertChong

@weareT10 new website looks fantastic! #scalingup #unltdfastgrowth

The Growth Faculty
@growthfaculty

#ScalingUp Early bird ends in 1 week! Book your team in now and save! @thegrowthguy

Scale Up Milwaukee
@ScaleUp_MKE

#ScalingUp can take on many forms.
t.co/HIF0odYTxA

Wizeline
@thewizeline

Q: Grow㏌g team cant fit 1 room.How do we keep se㎱e of community & ㏌fo shar㏌g but make decisio㎱ faster? ANS: t.co/RfVGb1vrR6 #scalingup

Bob Sutton
@work_matters

Interesting story on #scalingup without screwing up the culture t.co/BjDyEHt2J2

Retweeted by Andy Cowper

Bob Sutton
@work_matters

Interesting story on #scalingup without screwing up the culture t.co/BjDyEHt2J2

Bob Sutton
@work_matters

“@huggyrao: #scalingup as Nissan's Carlos Ghosn put it, is about knowing when to accelerate, change gears, and brake.”

The Growth Faculty
@growthfaculty

#Scalingup The 4 key decisions to drive revenue and get your business strategy right @thegrowthguy t.co/DNeAtoGPhM

The Growth Faculty
@growthfaculty

#Scalingup Decisions=Success! Here are 3 critical steps to growing your business @thegrowthguy t.co/9lRxFBfDNV

Did everyone hear? First CFP for #LAK15 has been released! See it now at t.co/6vplYP3iV4 ! #learninganalytics #bigdata #scalingup

Retweeted by Rich Goodman

Did everyone hear? First CFP for #LAK15 has been released! See it now at t.co/6vplYP3iV4 ! #learninganalytics #bigdata #scalingup

Retweeted by Melanie King

Bob Sutton
@work_matters

We interviewed #scalingup star @clarashih for our MOOC: @HearsaySocial CEO + on @Starbucks board t.co/QOwFUTAEqB

Mario Villanueva
@villanuevastyle

... Nearly complete.. Just missing the New Second D4 body and 2new leses... #work #scalingup #nikonguyt.co/UQPcXYYTbx

Axiom News
@AxiomNews

RT @enpCAN: Join us in a virtual hangout to discuss #scalingup #socent Aug7 @BridgespanGroup t.chttp://t.co/0mqBXKMp9V

Bob's Feed

SparkTruck
@sparktruck

Recap of the SparkTruck Teacher Corps workshop @stanforddschool last week. Lots of learning & fun! #dtk12 t.co/DBkKQBe5PR @sparktruck

Retweeted by Bob Sutton

Brain Pickings
@brainpickings

How to quit your job like Sherwood Anderson – quite possibly the best resignation letter ever t.co/zxFcRi5RDo t.co/LXVosykiYp

Retweeted by Bob Sutton

Simon London
@simonlon

@work_matters Competing on the Edge is one of the best strategy books ever.

Retweeted by Bob Sutton

Bob Sutton
@work_matters

The guilt got to me. I just donated $100 toMaria Popova @brainpicker. She is so wise and a joy to read -- her tweets and her blog

Bob Sutton
@work_matters

Why sports coaches overreact to losses -- and doing so sets the stage for future failure t.co/KP14j2jrg8

Bob Sutton
@work_matters

Simplicity Rules!@Stanford's brilliant Kathy Eisenhardt has new online exec program on strategy & innovation t.co/wSS1TMusRf

BPS Research Digest
@ResearchDigest

Related study from our archive - "Experienced job interviewers no better than novices at spotting lying candidates" t.co/hMjryrSji7

Retweeted by Bob Sutton

BPS Research Digest
@ResearchDigest

When interviewers try to sell the job, they become bad recruiters. New research digested: t.co/mYcpwkYY4u

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Interesting story on #scalingup without screwing up the culture t.co/BjDyEHt2J2

Michael Dearing
@mcgd

An exceptional online class, Scale Up Your Venture, with @huggyrao and @work_matters at Stanford's GSB online! t.co/N88IDT3krU

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Robert Sutton’s Guide to Excellence via @stratandbiz #strategy #leadership t.co/eh53aoWNfL

Huggy's Feed

huggyrao
@huggyrao

Those who thinnk of #Scaling up as only air war emphasize incentives. Those who imagine it as a ground war, emphasize tools

huggyrao
@huggyrao

Scaling up, as Carlos Ghosn put it, is about knowing when to accelerate, change gears, and brake.

huggyrao
@huggyrao

bystander apathy is an enemy of scaling innovation

huggyrao
@huggyrao

It is easy to screw up when scaling - it is the speed of the disaster that surprises decisionmakers

huggyrao
@huggyrao

is #scaling up a question of stretching skills or fitting in with existing skills?

huggyrao
@huggyrao

too big and therefore, more likely to fail the healthcare consumer? see t.co/teUiyik6dE

huggyrao
@huggyrao

have been away for elder care reasons, but hope to resume tomorrow

huggyrao
@huggyrao

came across a striking title - Chief Belief Officer at an Indian business group

huggyrao
@huggyrao

a great example of fixing broken windows told to me by a turnaround expert: increase the speed of internet connections!

huggyrao
@huggyrao

Conformity to the opinions of others does not last more than 3 days. See this cool study t.co/oRwlJKTEi6

Keith Ferrazzi
@ferrazzi

@huggyrao Congrats on #ScalingUp. FYI Updated #NeverEatAlone is out today and would love a retweet. t.co/nxUc4FgKg7

Retweeted by huggyrao

huggyrao
@huggyrao

A CTO told me about how his firm gives visiting/'calling cards to workers at their plant to foster accountability and pride!

huggyrao
@huggyrao

Is #scaling up a question of fit or stretch?

huggyrao
@huggyrao

when you scale up, don't get fixated on the stars, remember your sherpas too!

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.