What People Are Saying…

Tweets about the book

My favorite #clusterfug? Watch t.co/kUDhyiIj1H , let's talk! Would love to know your thoughts @huggyrao @work_matters #scalingup

Joe Conte
@JoeConte

Lesson of the night courtesy of #scalingup "Nouns are abstract, while verbs tell people what to do"

Retweeted by Jeannette Montroy

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by David Oliver Doswell

Joe Conte
@JoeConte

Lesson of the night courtesy of #scalingup "Nouns are abstract, while verbs tell people what to do"

Bob Sutton
@work_matters

On #scalingup @Zenefits during fast growth “It was a 5-pound-bag, 10-pounds-of-poop problem,” t.co/umYEseeH0q

Retweeted by Pam Fox Rollin

Julie Gouin
@GouinJulie

@work_matters @huggyrao Very impressed with #scalingup #MOOC and NovoEd platform. Bravo!

Retweeted by Bob Sutton

Julie Gouin
@GouinJulie

@work_matters @huggyrao Very impressed with #scalingup #MOOC and NovoEd platform. Bravo!

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Emmett Pickett

"do not confuse activity with accomplishment" Mindset, not footprint #SGSB #ScalingUp at #Stanford #startuplife

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Android Warrior

Keith Young
@Consult_K_Young

Joined a course on #scalingup, formed a team fucusing on STEM Education here t.co/00LeeQute1

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Jorge Barba

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Workneh Ashagrie

Bob Sutton
@work_matters

On #scalingup @Zenefits during fast growth “It was a 5-pound-bag, 10-pounds-of-poop problem,” t.co/umYEseeH0q

Retweeted by Paul Thoresen

Ralf Lippold
@RalfLippold

.@xprize "Think Bigger" is the motto of our team #ExponentialAcceleration at #scalingup - exponential mindset #vaguetweets

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Greg Satell

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Hiten Shah

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Ariez Dustoor

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Retweeted by Cryptospark

Bob's Feed

Julie Gouin
@GouinJulie

@work_matters @huggyrao Very impressed with #scalingup #MOOC and NovoEd platform. Bravo!

Retweeted by Bob Sutton

Bob Sutton
@work_matters

On #scalingup @Zenefits during fast growth “It was a 5-pound-bag, 10-pounds-of-poop problem,” t.co/umYEseeH0q

Bob Sutton
@work_matters

Great @nyt #scalingup piece @Zenefits "problems other companies have a year to figure out, we have 8 weeks”t.co/umYEseeH0q

Great article by Diego Rodriguez of @ideo on teaching an amazing design thinking class. t.co/tUWWWjT0ql #designthinking #innovation

Retweeted by Bob Sutton

IDEO
@ideo

Which types of client work keep designers most motivated + engaged at work? A preview of our @harvardbiz case study: t.co/mwPN0pUcJi

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Over 26K people are signed up for our #scalingup MOOC. It started Monday, but you can still join! t.co/Hk4AtSb85L

Bob Sutton
@work_matters

Managers Can't Know Everything: 6 Tips for Managing Outside Your Areas of Expertise t.co/beHDpmTAgT

Bob Sutton
@work_matters

Check out his free "Human Centered Design Kit" from @IDEOorg -- useful and well-crafted t.co/mlzBu3Qgfz

Bob Sutton
@work_matters

BPS Research Digest: The 10 most controversial psychology studies ever published t.co/aXDwTchP8V

Bob Sutton
@work_matters

Inspired post by @metacool t.co/bkYULvwmdT

Huggy's Feed

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

huggyrao
@huggyrao

music can make you feel empowered. see t.co/6spSMjm8m0

huggyrao
@huggyrao

why do most acquisitions fail? too much air war, and too little ground war in their effort to #scale up excellence

huggyrao
@huggyrao

What are the sources of 'juice' necessary for people to persist when they seek to scale up excellence?

huggyrao
@huggyrao

Bystander apathy is a barrier to scaling excellence. As a result, bad behavior persists and good behavior does not scale

huggyrao
@huggyrao

anonymity undercuts accountability. The real challenge is to make people feel less anonymous and more visible in organizations

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.