What People Are Saying…

Tweets about the book

Bob Sutton
@work_matters

Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases, & practical advice. t.co/lZWJ0lDVQf

Retweeted by arjun

The Growth Faculty
@growthfaculty

#ScalingUp Early bird ends Friday! Book your team in now and save! @thegrowthguy t.co/UKfv9Gbvpi

Bob Sutton
@work_matters

@huggrao & I couldn't find one organization that didn't need a bit more hierarchy & process when #scalingup t.co/WN35ZrKnUs

Retweeted by NumisBC

The Growth Faculty
@growthfaculty

Simplify your people & systems to drive business growth t.co/7JPVI0214t #scalingup

Bob Sutton
@work_matters

@huggrao & I couldn't find one organization that didn't need a bit more hierarchy & process when #scalingup t.co/WN35ZrKnUs

Retweeted by Muness Castle

TDn'Guy Garden Oasis
@TDnGuy

Air conditioner is in! #walkincooler #scalingup #farmvoices t.co/Zh9AmbsoTk

Bob Sutton
@work_matters

@huggrao & I couldn't find one organization that didn't need a bit more hierarchy & process when #scalingup t.co/WN35ZrKnUs

Bob Sutton
@work_matters

Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases, & practical advice. t.co/lZWJ0lDVQf

Retweeted by Krista Donaldson

Justin Ferrell
@Jferrell03

Free! MT @work_matters: Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases & advice t.co/plvC4hmTaY

Bob Sutton
@work_matters

Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases, & practical advice. t.co/lZWJ0lDVQf

Retweeted by Khurshid Akbar

Bob Sutton
@work_matters

Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases, & practical advice. t.co/lZWJ0lDVQf

Retweeted by Stanford Business

Bob Sutton
@work_matters

Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases, & practical advice. t.co/lZWJ0lDVQf

Retweeted by Jwisler

Bob Sutton
@work_matters

Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases, & practical advice. t.co/lZWJ0lDVQf

Bob Sutton
@work_matters

@INC's @LeighEBuchanan & I spent talked with #scalingup stars about how to grow w/out losing your mojo t.co/i2GLTGoWEE

Bob Sutton
@work_matters

Robert Sutton’s Guide to Excellence via @stratandbiz t.co/JNRip49NU1 #scalingup

Retweeted by Justin Ferrell

Bob Sutton
@work_matters

Robert Sutton’s Guide to Excellence via @stratandbiz t.co/JNRip49NU1 #scalingup

Retweeted by Daniela Retelny

Bob Sutton
@work_matters

Robert Sutton’s Guide to Excellence via @stratandbiz t.co/JNRip49NU1 #scalingup

Retweeted by Sasa Zrilic

Bob Sutton
@work_matters

Robert Sutton’s Guide to Excellence via @stratandbiz t.co/JNRip49NU1 #scalingup

Retweeted by Peter McGraw

Bob Sutton
@work_matters

Robert Sutton’s Guide to Excellence via @stratandbiz t.co/JNRip49NU1 #scalingup

Colleen Fleming
@colleenfleming

Register now for the upcoming @StanfordBiz #ScalingUp #mooc: t.co/snhi7PfSSt It's going to be a fun course with great material!

Bob's Feed

BPS Research Digest
@ResearchDigest

Why job interviewers should focus on the candidates, not selling their organisation: t.co/HXE0WsiwPl

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Friction & status games are hallmarks of dysfunction but hierarchy is necessary & too little bad as too much t.co/WN35ZrKnUs

Bob Sutton
@work_matters

@huggrao & I couldn't find one organization that didn't need a bit more hierarchy & process when #scalingup t.co/WN35ZrKnUs

huggyrao
@huggyrao

Those who thinnk of #Scaling up as only air war emphasize incentives. Those who imagine it as a ground war, emphasize tools

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Join @huggyrao & me for free #scalingup course via @stanfordbiz. Guest stars, cases, & practical advice. t.co/lZWJ0lDVQf

Bob Sutton
@work_matters

Why the best leaders are in tune with what it feels like to work for them, and why it is so hard to do. t.co/L3TZ5Jyuh0

Virgin Unite
@VirginUnite

Fab hangout with @tceb62 @ericries & @jakek – catch up here: t.co/xC8Mw6H32Q #leandesign @GoogleVentures

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Robert Sutton’s Guide to Excellence via @stratandbiz t.co/JNRip49NU1 #scalingup

SparkTruck
@sparktruck

Recap of the SparkTruck Teacher Corps workshop @stanforddschool last week. Lots of learning & fun! #dtk12 t.co/DBkKQBe5PR @sparktruck

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

The dark side of accountability is all about fear, and the bright side is all about confidence

huggyrao
@huggyrao

Those who thinnk of #Scaling up as only air war emphasize incentives. Those who imagine it as a ground war, emphasize tools

huggyrao
@huggyrao

Scaling up, as Carlos Ghosn put it, is about knowing when to accelerate, change gears, and brake.

huggyrao
@huggyrao

bystander apathy is an enemy of scaling innovation

huggyrao
@huggyrao

It is easy to screw up when scaling - it is the speed of the disaster that surprises decisionmakers

huggyrao
@huggyrao

is #scaling up a question of stretching skills or fitting in with existing skills?

huggyrao
@huggyrao

too big and therefore, more likely to fail the healthcare consumer? see t.co/teUiyik6dE

huggyrao
@huggyrao

have been away for elder care reasons, but hope to resume tomorrow

huggyrao
@huggyrao

came across a striking title - Chief Belief Officer at an Indian business group

huggyrao
@huggyrao

a great example of fixing broken windows told to me by a turnaround expert: increase the speed of internet connections!

huggyrao
@huggyrao

Conformity to the opinions of others does not last more than 3 days. See this cool study t.co/oRwlJKTEi6

Keith Ferrazzi
@ferrazzi

@huggyrao Congrats on #ScalingUp. FYI Updated #NeverEatAlone is out today and would love a retweet. t.co/nxUc4FgKg7

Retweeted by huggyrao

huggyrao
@huggyrao

A CTO told me about how his firm gives visiting/'calling cards to workers at their plant to foster accountability and pride!

huggyrao
@huggyrao

Is #scaling up a question of fit or stretch?

SHARE:


About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

Press Inquiries

We review every inquiry we receive and will do our best to reply in a timely manner. Thanks!

meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.