What People Are Saying…

Tweets about the book

Branding By Air
@brandingbyair

Great clip on culture on @AnthillOnline from @bchesky from @airbnb and @Alfred_Lin for #startups #scalingup #culture

Business O Féminin
@bizzofemininINT

Women starting businesses at 1.5 times the rate of men but struggling with #scalingup t.co/zDKBO6TztS t.co/OFBuCytyxF

Retweeted by Ramon Scott

Ashutosh Garg
@gargashutosh

#startups - One of the biggest challenges for #startups is to start #scalingup. When, where, how much? Think before scaling up.

Retweeted by Ramon Scott

Gazelles Intl Coach
@GIcoaches

"Only 13% of employees are engaged at work." t.co/yTTxl2OQF6 #BizGrowth #ScalingUp

Retweeted by Ramon Scott

Nicolas Hauff
@NicolasHauff

Five questions to ponder for #ScalingUp your business in 2015 via @FortuneMagazine t.co/2x7OpiHUgC

Retweeted by Ramon Scott

Sivakumar Surampudi
@S_Sivakumar

I've yet to get through a week in surgery without the checklist leading us to catch something we would have missed ~ Atul Gawande #ScalingUp

Retweeted by Swati Bhat

debasish malakar
@deb_malakar

Just decided to travel without a single clue what I have to do there! :D Its just what it takes to grow! #travel #ScalingUp

Retweeted by Harshavardhanreddy

debasish malakar
@deb_malakar

Just decided to travel without a single clue what I have to do there! :D Its just what it takes to grow! #travel #ScalingUp

Sivakumar Surampudi
@S_Sivakumar

The cost of a bad hire is 15x his or her annual salary, so it's important to get the recruiting and selection process right
#ScalingUp

Retweeted by Ravish

BusinessFund Insider
@MarcKneepkens

7 Ways to Prepare Your Startup to Scale Up t.co/9PjlK13XZH
#scalability #startuptips #scalingup

Sivakumar Surampudi
@S_Sivakumar

The cost of a bad hire is 15x his or her annual salary, so it's important to get the recruiting and selection process right
#ScalingUp

Retweeted by Prashant Kumar Jha

Sivakumar Surampudi
@S_Sivakumar

Though it’s not always possible, the best way to select the right people is to have candidates work with you for several weeks #ScalingUp

Retweeted by Nowhere man

Sivakumar Surampudi
@S_Sivakumar

Good managers play checkers while great managers play chess, according to researchers Marcus Buckingham and Curt Coffman 1/5 #ScalingUp

Retweeted by All Mix Fruit Juice

Sivakumar Surampudi
@S_Sivakumar

The cost of a bad hire is 15x his or her annual salary, so it's important to get the recruiting and selection process right
#ScalingUp

Retweeted by samir suryawanshi

Sivakumar Surampudi
@S_Sivakumar

Good managers play checkers while great managers play chess, according to researchers Marcus Buckingham and Curt Coffman 1/5 #ScalingUp

Retweeted by Sinbad the Sailor

Sivakumar Surampudi
@S_Sivakumar

5/5 Leaders don’t always grasp this, which explains why the traditional “feel- good” interview has such a high failure rate #ScalingUp

Retweeted by Tarak

Sivakumar Surampudi
@S_Sivakumar

Research says you need a minimum of 20 applicants per position if you want to dramatically increase your odds of hiring A Players #ScalingUp

Retweeted by Sundara Rajan

Sivakumar Surampudi
@S_Sivakumar

Research says you need a minimum of 20 applicants per position if you want to dramatically increase your odds of hiring A Players #ScalingUp

Retweeted by GVSB Reddy

Sivakumar Surampudi
@S_Sivakumar

The cost of a bad hire is 15x his or her annual salary, so it's important to get the recruiting and selection process right
#ScalingUp

Retweeted by GVSB Reddy

Sivakumar Surampudi
@S_Sivakumar

Though it’s not always possible, the best way to select the right people is to have candidates work with you for several weeks #ScalingUp

Retweeted by GVSB Reddy

Bob's Feed

BPS Research Digest
@ResearchDigest

Trending -- Is being a worrier a sign of intelligence? t.co/wiiXo8spWf

Retweeted by Bob Sutton

Stanford Business
@StanfordBiz

Want to Soft-Pedal That Shaky Earnings Report? Don’t File on Friday t.co/VhkloZ2Wex t.co/7XB3FjRtr1

Retweeted by Bob Sutton

Stanford Business
@StanfordBiz

People tend to think self-compassion will make them lazy when it actually leads to high achievement t.co/qJwdCkFa9L

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Ten Popular Business Videos of 2014 from the Stanford Biz School. t.co/qEp9nXRtik via @stanfordbiz

Bob Sutton
@work_matters

Itamar Simonson: What Influences Shoppers? t.co/fsOMAsD720 via @stanfordbiz

Bob Sutton
@work_matters

Hayagreeva Rao and Robert Sutton: How Do You Scale Excellence? t.co/CxFVlG4UcB via @stanfordbiz

Bob Sutton
@work_matters

What Makes a Happy vs. Meaningful Life? : Center for Social Innovation (CSI) t.co/QT8Tu63brc

IDEO
@ideo

"...be different in ways that are meaningful to fans, drivers, + all the stakeholders in @IndyCar." —@metacool / t.co/rJrk4mufNu

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

Young Woman Negotiates a Raise. Here’s How She Did It.
By my students @shinebabyshine1 @alylakha: t.co/AbEI8hzdvH
#proudprofessor

Retweeted by Bob Sutton

Maria Popova
@brainpicker

December 18, 1988: Brodsky’s 6 rules for the game of life – greatest commencement address ever t.co/WY1y7c99rH t.co/Y0rVWpYEYo

Retweeted by Bob Sutton

Huggy's Feed

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

huggyrao
@huggyrao

In the thick of our MOOC on scaling up - amazing stories, and experiences!

huggyrao
@huggyrao

thank you all for your help! Our MOOC on scaling up without screwing up has launched with 22,000 participants

huggyrao
@huggyrao

what matters more for scaling stamina - the psychology or the anatomy or the phsyiology of the enterprise?

huggyrao
@huggyrao

a useful indicator of a clusterfug: ration of internal meetings/customer meetings

huggyrao
@huggyrao

a signal of premature scaling for young firms: too many meetings and people to check with before you roll out a product

huggyrao
@huggyrao

overthinking an issue can reduce your appeal and influenc.e see this cool study t.co/9eUy4tEBq2

huggyrao
@huggyrao

Scaling innovation hinges on delegation, and in turn, means scaling trust. see t.co/3CUXsgmQQo

huggyrao
@huggyrao

See the 18 factors responsible for the Lac-Megantic rail disaster in quebec. t.co/RJALsT4SyW

Sally Herships
@sherships

When does a startup stop being a startup? For @marketplace CC: @huggyrao @ShopKeep @olkie @ElDonEsteban

Retweeted by huggyrao

huggyrao
@huggyrao

Please do check out a MOOC on #scaling up offered by @work_matters and yours truly. See t.co/S6Djzwchjt

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

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Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.