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Tweets about the book

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

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Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Retweeted by Vinícius Abramides

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Retweeted by Nenad PESIC

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Retweeted by Ira Sager

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Retweeted by Shahin Khan

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Retweeted by The Science Instinct

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Retweeted by Oren Sreebny

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Retweeted by Matt Pope

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Farnaz Ronaghi

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Simunza Muyangana

MSI Worldwide
@MSIWorldwide

#Tech & #ScalingUp brings sustainable solutions to #globaldev t.co/s6lkuOnfwL Seen MSI’s scaling up tool kit? t.co/U1l3h3mzTX

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by David

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Jan(McMorris)Manimoi

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Devesh Sharma

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Allclasses

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Jenny Wagner

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by modurotoluwa ajayi

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Stanford Business

Bob Sutton
@work_matters

Our free #scalingup MOOC tells how Akshay Kothari & Ankit Gupta wrote @LinkedInPulse app & grew a company. t.co/wkQUtxJpKJ

Retweeted by Bruno Ouellette

Bob's Feed

Bob Sutton
@work_matters

On team size: Research suggests that the real trouble starts when you get bigger than 10. #scalingup t.co/17etVsV29e

Bob Sutton
@work_matters

Your Growth As Akin To A Religion: Do You Lean Toward Catholic or Buddhist? t.co/mCC0OefwRh via @Inc

IPS Learning
@ipslearning

Don't miss this free #webinar 8/5 @ 12 pm ET #Change is Hard @work_matters @timwasserman #StratEx14 Register! t.co/i9kMVNtNAg

Retweeted by Bob Sutton

strategy+business
@stratandbiz

What size makes a manageable #team and when is a team too big? @Stanford prof Bob Sutton @work_matters explains: t.co/fAie2tv6jm

Retweeted by Bob Sutton

Louise Carter
@lpc1793

Inspired by @thesiswhisperer am reading No Asshole Rule by @work_matters Just wow. Any TCA at your institution? t.co/hoNvw3BcCZ

Retweeted by Bob Sutton

Bob Sutton
@work_matters

"How to spot (and avoid) a horrible boss" by @AlexMalleyCEO on @LinkedIn t.co/dSbAPWETBM

Bob Sutton
@work_matters

Snowballs are better than no balls. On the limits of excellence #scalingup t.co/ujetUFamuc

Social Innovation
@SSIReview

All attendees at the #npinstitute on 9/9-10 receive a copy of Robert Sutton’s book “Scaling Up Excellence” t.co/loRA7QaJsu Register!

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

True takers are rare: new research shows < 9% of people pursue self-interest without regard for others' welfare. t.co/aupXFhWaYv

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Getting Over Procrastination t.co/uFk08zxMLO via @newyorker

Huggy's Feed

huggyrao
@huggyrao

Bystander apathy is a barrier to scaling excellence. As a result, bad behavior persists and good behavior does not scale

huggyrao
@huggyrao

anonymity undercuts accountability. The real challenge is to make people feel less anonymous and more visible in organizations

huggyrao
@huggyrao

The dark side of accountability is all about fear, and the bright side is all about confidence

huggyrao
@huggyrao

Those who thinnk of #Scaling up as only air war emphasize incentives. Those who imagine it as a ground war, emphasize tools

huggyrao
@huggyrao

Scaling up, as Carlos Ghosn put it, is about knowing when to accelerate, change gears, and brake.

huggyrao
@huggyrao

bystander apathy is an enemy of scaling innovation

huggyrao
@huggyrao

It is easy to screw up when scaling - it is the speed of the disaster that surprises decisionmakers

huggyrao
@huggyrao

is #scaling up a question of stretching skills or fitting in with existing skills?

huggyrao
@huggyrao

too big and therefore, more likely to fail the healthcare consumer? see t.co/teUiyik6dE

huggyrao
@huggyrao

have been away for elder care reasons, but hope to resume tomorrow

huggyrao
@huggyrao

came across a striking title - Chief Belief Officer at an Indian business group

huggyrao
@huggyrao

a great example of fixing broken windows told to me by a turnaround expert: increase the speed of internet connections!

huggyrao
@huggyrao

Conformity to the opinions of others does not last more than 3 days. See this cool study t.co/oRwlJKTEi6

Keith Ferrazzi
@ferrazzi

@huggyrao Congrats on #ScalingUp. FYI Updated #NeverEatAlone is out today and would love a retweet. t.co/nxUc4FgKg7

Retweeted by huggyrao

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

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Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.