What People Are Saying…

Tweets about the book

Yahir Zavaleta
@yahirzok

That's how we put together our enthusiasm during the last 2 hard-working days #scalingup #treatmentt.co/GOgmTeirrn

Nikhil Pahwa
@nixxin

Btw, @rjalaja has joined, but we're still looking for 1 more person to join @medianama's editorial team. t.co/Is4kRjOljl

#scalingup

Retweeted by Vikas SN

Nikhil Pahwa
@nixxin

Btw, @rjalaja has joined, but we're still looking for 1 more person to join @medianama's editorial team. t.co/Is4kRjOljl

#scalingup

Retweeted by Ingrid Lunden

Nikhil Pahwa
@nixxin

Btw, @rjalaja has joined, but we're still looking for 1 more person to join @medianama's editorial team. t.co/Is4kRjOljl

#scalingup

Retweeted by Rashi Varshney

Bob's Feed

Dr. Donnie Horner
@DocDonnieH

Thought my @stanford Prof Bob Sutton @Work_Matters would enjoy t.co/pFsRp6ViVF & my @JUbusiness MBA students
t.co/AsPFYtvzNn

Retweeted by Bob Sutton

Bob Sutton
@work_matters

"The Art of Evangelism" great post by @GuyKawasaki. He as a new gig, check it out t.co/PKki3iAZgG

estherderby
@estherderby

@tottinge @angelaharms @gdinwiddie @BruceEckel Sutton/Rao explore these questions in Scaling Up Excellence /cc @work_matters @huggyrao

Retweeted by Bob Sutton

Paul Gebel
@paulgebel

I will always have a job.

Image credit: @willrayraf t.co/9jJpcO9I3d

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Another company with "the no asshole rule" is @growlabs in Vancouver! t.co/YzISqD7mJD

Stanford Engineering
@stanfordeng

Stanford Researchers Study Hygiene Behavior With Video Cameras: t.co/DxfeMGHzHK.

Retweeted by Bob Sutton

Steve Lohr
@SteveLohr

M.I.T.’s Alex Pentland on "social physics," the flow of ideas and innovation. t.co/t69sRh8sbN #BigData #socialphysics

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Workplace Woe: Office Jerk | Men's Health: t.co/ynMfszZAKY

Bob Sutton
@work_matters

Reminded of old @stanforddschool project to improve an all hands meeting @timbuk2. Simple powerful changes! t.co/wmTUjSHUP6

Bob Sutton
@work_matters

Inflated praise discourages kids for seeking greater challenges, esp. if they have low self-esteem t.co/xnMsIVdsZ0

Michael Dearing
@mcgd

Beginning to conclude that no big tech co CEOs care that NSA has turned their life's work into spy tools. Money buys silence.

Retweeted by Bob Sutton

Ted Coine
@tedcoine

Congrats @work_matters! "@switchandshift's Top 75 List of Human Business Champions" #Humanbiz t.co/tvT0yQxtv6

Retweeted by Bob Sutton

Tuck School
@TuckSchool

100 questions every great leader should ask. Check out #10 by Prof Ron Adner: t.co/9vHSnprU6g @HuffingtonPost t.co/b9LvjCZcIt

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Growing Google to 30,000! The Most Crucial Scaling Skill? Linking Short-Term Realities to Long-Term Dreams t.co/2x1LFTbnX6

Huggy's Feed

huggyrao
@huggyrao

A senior executive I met said "I hire people who are tougher on themselves than I am on them. I don't need to micro-manage" !

huggyrao
@huggyrao

Decisionmakers avoid pivotal calls. An umpire's strike zone shrinks if the batter has two strikes. Seetinyurl.com/lqcd9hq

Adrian Swinscoe
@adrianswinscoe

Scaling up excellence is not a footprint problem but a mindset problem with @huggyrao t.co/NJWrlZ2R3X

Retweeted by huggyrao

huggyrao
@huggyrao

Potential matters more than achievement in hiring decisions. See this cool study t.co/e8Frmmr9WU

huggyrao
@huggyrao

back from South Africa. Blown away by Robben Island Prison - a university of life where the motto was 'each one teach one'.

huggyrao
@huggyrao

off to south africa for a one week study trip. eager to learn about #scaling up excellence

huggyrao
@huggyrao

in a webinar on #Scaling up excellence, one participant said that in his firm the motto was to "spray (resources) and pray"

huggyrao
@huggyrao

thank you for a great job !@adrianswinscoe

huggyrao
@huggyrao

Sharing videos of model Indian farmers reduced cost of adoption from $10-18, to $3-4. See digital green at t.co/Uqj73K2iqn

Jeff Vijungco
@JeffVijungco

via @dailyworth great readmade me think of #scalingupexcellence book by Prof @huggyrao to rid of "the bad" t.co/Cs9iQSk8Je

Retweeted by huggyrao

huggyrao
@huggyrao

I s making money when a startup succeeds akin to winning a lottery?

huggyrao
@huggyrao

Look forward to the carnegie summit on education today

huggyrao
@huggyrao

for an example of a clusterfug, see t.co/AQcV7oxMYe

huggyrao
@huggyrao

#Scalingup without screwing up. Check out t.co/kYNQh7i2g3

huggyrao
@huggyrao

A simple way to cut cognitive load: stop procedures or reports, and find out if anyone complains! Suggested by a senior banker

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.